1. Slow claims: Some users reported that it took a long time to make claims after submitting claims, and they could not pay in time. This may be because the insurance company needs time to review the claim documents, or it is slow to process a large number of claims.
2. Claims data requirements are cumbersome: some users have reported that when submitting claims applications, insurance companies require more documents and materials, and the requirements are more detailed, which leads to cumbersome claims processing. This may be because insurance companies have higher requirements for claims data in order to ensure the authenticity and accuracy of claims, but it also increases the operation and preparation costs of users.
3. Unclear information when applying for insurance: Some users reported that the information of applying for insurance was unclear when purchasing Ping An E health insurance, which led users to fill in wrong information or omit key information. This may be caused by the lack of humanization in the insurance process design of insurance companies or the lack of relevant instructions and guidelines.
These are some possible problems, but in fact, specific problems need specific analysis. If you have specific questions or doubts, you can consult and give feedback to Ping An Insurance's customer service, and they will provide relevant help and solutions.