(A) interpersonal relationship is a double-edged sword.
1, harmony, harmony, pleasure, enrichment, happiness, success and happiness.
2, tension, disorder, trouble, pain, disappointment, sadness, shadow.
(2) Be kind to these three kinds of people:
1, someone who is willing to be nice to you.
2. Cherish your good people (moderately).
3. People who will help you in the snow (people who will help you when you need help)
(3) Four noes to keep popularity:
1, don't reveal personal privacy at will.
2. Don't interfere with others.
3. Don't gossip
4. Don't borrow money at will.
(4) the principle of interpersonal communication:
Principle of sincerity, principle of interaction, principle of exchange, principle of self-value protection, principle of equality and principle of situation control.
(5) Make your contacts better and better;
1, interest exchange
2. The law of circumference
3. The strong will be strong.
4、
(6) establish personal relationships:
1. Try to help.
2. Do a good job in the management of business cards.
3. Strive to create value for others.
Second, about communication.
3. Communication classification
Classification according to communication mode
A. False communication, asymmetric communication and reaction stage
Dependent communication and interdependent communication
B. instrumental communication and emotional communication.
Formal communication and informal communication.
Oral communication and written communication
Formal network communication and informal network communication.
Verbal communication and nonverbal communication
The function of communication:
4. Basic methods of interpersonal communication
(1) Communication methods: oral and written.
(2) communication skills
Non-verbal skills: it is a skill to use facial expressions, tone and posture.
Effective use of nonverbal skills can reflect your positive and cooperative communication attitude, so that communication can build a foundation of trust.
Language skills: Use words to increase the clarity of information.
Self-expression skills: help you let others know you better.
Listening and response skills: help you explain what others mean and share what is accepted.
Do you understand my message?
There are genetic differences in people's tendency to accept information:
1, visual organ
2. Hearing organs
3. Tactile sensory organs
Case: Dialogue Review
What did the boss say to the employees?
Boss:
Why are you late again?
How can you be late every day?
How can I manage other employees with your performance?
If you do this again, don't come to work.
Attitude: rude, constantly accusing, and emotional intensification.
Employee: (psychological change process: guilt, self-blame, pressure, anger)
How do you say it from another angle?
boss
I saw you on the phone today. Is there any reason?
Why are you late again? )
I'm afraid you will be a little late. Is something wrong?
How can you be late every day? )
I hope you follow the rules and regulations like other employees.
How can I manage other employees with your performance? )
Thinking: How do employees feel when they hear such a language?
"My message" communication mode
Word technology
I see: caring and asking.
② I feel: * * affection and understanding.
③ I expect: feedback and promotion.
Johari window model:
Manage emotions
Be aware of emotions (joy, anger, sadness, fear)
Accept emotions (positive and negative)
Express emotions (understand the meaning behind emotions)
Vent one's emotions (Dayu controls water, blocking is better than dredging)
-Healthy people: emotional integrity and consistency
We all have the ability to lift the table. Can you lift the table? This is something you can measure. Whether you can face the consequences after lifting the table is also your ability.
schizophrenia
Definition: Obstacles in perception, thinking, emotion, will and behavior. However, mental activities are out of harmony with the surrounding environment and inner experience and divorced from reality.
1 the watershed between disease and non-disease: distorting facts, absurd and bizarre
Individuals are unique, even the closest people can't understand them.
3. firmly believe, can't convince
Lack of self-knowledge and inability to judge their own diseases
Ten typical manifestations of high emotional intelligence
1, spontaneous
2. Japanese standards are ambitious
3. Emotional control
4. Know yourself
5. interpersonal skills
6. Be self-aware and able to work under pressure.
7. Confident but not complacent
8, good interpersonal relationships, and friends or colleagues can get along well.
9. Be good at dealing with all aspects of problems encountered in life.
10, take everything seriously
Third, organize communication.
(a) organizational communication skills
(1) internal communication
Unrestricted communication mode
Frequent and in-depth communication
Have the necessary material support conditions for communication.
Establish an in-depth and informal communication system
Desktop interview communication method
Wandering "management communication method"
(2) Foreign communication
Listen attentively.
education
promote
(3) Team building
Problem solving team: 5- 12 people in the same department.
Self-management team: select members to complete the responsibilities undertaken by superiors.
Ren 10- 15 people
Multifunctional team: 12 people at the same level and in different work fields.
(B) Meeting communication skills
( 1)
(2) Be a good meeting host (define the purpose of the meeting
Grasp the agenda of the meeting and make full preparations in advance.
First, make it clear from the beginning and say the opening remarks of the meeting.
The second is to list the outline of the lecture notes and preside over the meeting in an orderly manner;
The third is to control the meeting time limit and effectively control the meeting process.
Fourth, make a summary of the meeting from beginning to end.
(3) the elements of holding an efficient meeting
Every meeting has a clear purpose, and there is no aimless meeting.
Each meeting only solves one central topic, and there is no meeting with many topics.
There must be sufficient preparation before the meeting, and there can be no unprepared meeting.
Only necessary meetings will be held, and unnecessary meetings will not be held.
Those who attend the meeting must be directly related to the theme of the meeting, and those who have nothing to do with the theme will not attend the meeting.
Don't make off-topic discussions during the meeting, speak around the center, and the leaders should play a good guiding role.
State your point concisely and try not to repeat what others said at the meeting.
There should be a resolution at the meeting, and there should be no meeting without a resolution.
This meeting should put an end to the fierce quarrel between two opposing views.
The meeting should prohibit participants from frequently entering the venue.
3. Etiquette communication skills
(1) Appearance, grooming and manners in the workplace
(2) Meeting and interview etiquette
(3) Language communication
(4) Mail etiquette
(5) Catering etiquette
From top to bottom, look at the head and hairstyle first.
Instrument, dress code TPO
Four principles to pay attention to when wearing jewelry
Jewelry that meets the status: and "can work hard, show off wealth, and show off gender advantages".
Whichever is less: no more than two pieces of each kind (such as earrings and hands), and no more than three pieces in total.
Homogeneity and same color: jewelry should be homogeneous and same color, or at least different colors should be the same color.
Conform to custom: for example, don't match cross pendants in international communication.
Fashion model:
Five-point legislation: head, shoulder, back, hip and heel
Praise: sincerity and concreteness
3.4 Mail Etiquette
Whether the writing of the email is polite or not, and whether the wording is polite or not, to a great extent, shows the professionalism of the professionals, and also reflects the professional image of their company to a certain extent.
(1) A simple title that can summarize the content;
(2) the address is appropriate (if there are many people, it is everyone, everyone);
(3) It is best to have greetings at the beginning and end;
(4) Be concise, but not too few words;
(5) the correct use of the main send, cc, bcc.
(6) More than three attachments, please pack them.
(7) There is a signature and contact information at the end.
(8) reply, reply in time.
Western food utensils:
Answer the phone:
put asid
If you have something difficult to talk about and need to stop talking, you should explain your country of origin and tell the other party, "I'll call you as soon as I have time."
When terminating the call, you should wait for the other party to hang up first. Offside is not advisable.
Generally, subordinates have to wait for their superiors to hang up first, younger generations have to wait for their elders to hang up first, and the called party has to hang up first. Don't just hang up and answer the phone.
Harassment calls can be hung up first, such as selling shops, decorating houses, investing in gold and various advertisements.
■ Taboo: immodest, disrespectful, impatient and discriminatory language.
Conflict and competition
2. Five modes of interpersonal conflict
(1) Avoidance (when the negative effect brought by tough measures is greater than the positive effect)
(2) competition
(3) Franchise
(4) Compromise (when one party to the conflict is evenly matched with you)
(5) Cooperation (the win-win solution is cooperation)
Time, place, people,
What are the family relationships?
1, the relationship between husband and wife (the core relationship in a family)
2. Parent-child relationship (it is not easy to say I love you)
3. Relationships of other family members
With the relationship between husband and wife as the core, intergenerational relationship, parent-child relationship, kinship relationship and so on can be derived. Family system is the most powerful social support system for each individual.
conjugal relation
Factors affecting marital happiness
1 physical condition
2 psychological status
3 Economic conditions
4 occupation
5 education level
6 relationship with parents before marriage
7 parents' marital status
The importance of communication
What is efficient communication?
In other words, the listener and the speaker agree on some things.
It sounds simple, but in real life and work,
But it is difficult to achieve.
Strategies for dealing with the relationship between husband and wife: Good communication skills are needed.
Look at family and family problems from a systematic point of view
1. Personal emotions and behaviors are generated in family interpersonal communication.
2 Cyclic causality
3 the meaning of symptoms
4 the influence of family background
A person has two homes in his life. A family is a family from small to large, including parents, brothers and sisters, and a family raised and cultivated by several generations. It is called family of origin.
The other is the family established after growing up and getting married, which is influenced by "invisible rules" or "family model".
You taught others how to treat you: three ways to improve interpersonal relationships.
1, sometimes showing weakness in marriage.
2. complain less and praise more
3. Eliminate toxins from your language.
Nine manifestations of low emotional intelligence (self-test)
1 negative emotion dominant consciousness
I only care about my own expression and don't care about other people's attitudes.
Always outperform others in language.
4. I don't like empathy and don't care about other people's feelings.
5. in front of everyone, raise yourself by belittling others.
Give the best temper to strangers and the worst patience to relatives.
7. Ask yourself questions that you know well, and you like to poke people's pain.
Even irrelevant people still care too much about what others say about themselves.
Tell others about their lives.
parenthood
Principles of family education
1 sets an example.
Teaching students in accordance with their aptitude.
Step by step, do what you can.
4. Combination of democracy, equality and strict requirements.
5. Adhere to positive education and encouragement.
Parents are the professions that need to learn and grow most in the world.
Usually when parents get married, they naturally qualify as parents. However, few people know that the profession of parents is the most difficult profession in the world and the most responsible profession in the world. It is the profession that needs to learn and grow most in the world!
Family education is the foundation of all education.
Family education includes not only parents' education for their children, but also children's influence on their parents.
Family education is lifelong education.
The influence of parents on preschool children is monopolistic, which is very important for children aged 7- 12.
Can you communicate?
What did parents say to their children?
-You help me with my homework!
-Can't you be careful?
-Why are you crying? What a loser!
-Are you ashamed of your poor performance in the exam?
Rough attitude intensifies emotions and hurts children.
Child: (speechless, injured, give up)
Parents can say this:
I hope you do your homework.
You help me with my homework! )
I hope you can be more careful.
Can't you be more careful? )
I can see that you are sad, so you can cry if you want.
Why are you crying? What a loser! )
I'm worried. Is there any reason why you didn't do well in the exam
Isn't it a pity that you did so badly in the exam? )
-Will children get hurt when they hear such communication language?
Five communication modes of family relations
Blame, please, super reason, interruption, consistency.
Communication skills of family relations
1, communication should be clear and specific: directly express what you need, avoid guessing, ask clearly, and replace "negative complaints" with "positive requests"
2. Language communication and behavior communication are consistent.
3. Actively express "I" in the first person: I saw it, I felt it, and I expected it.
4. Interpret each other's nonverbal information.
5. Listen actively and be good at listening.
6, don't attack each other's weaknesses, appreciate and appreciate each other.
7. Avoid verbal violence.
Five languages of love
1, like (listening)
2. Service (demand
3. Gifts (Preferences)
4. Physical contact (feeling)
5. High quality time (space)
Thinking: What kind of model are you? What kind of model is the other party? Please classify and confirm.