96 196 Customer Service Center was established in September, 2009 16, which was upgraded on the basis of the original bus hotline. The customer service center provides services for citizens 24 hours a day, with manual service from 6:00 to 22: 00 and self-service voice service from 22: 00 to 6: 00 the next day. The ladder shift system is implemented, with one shift every other day.
Extended data:
Responsibilities of bus customer service center:?
The main business scope is line consultation, complaints, praise and suggestions. At the same time, it will carry out business docking with 8890 hotline, 123 19 urban construction hotline, passenger management hotline, professional ethics coordination hotline and public servant hotline to further provide public transportation services. Operators form work orders according to business categories, and full-time personnel dispatch, review and pay a return visit to the work orders, so as to timely and efficiently handle the transfer work orders.
Development course:
With the in-depth development of the whole bus industry, the hotline 96 196 was upgraded and expanded on the basis of the original bus service 96 196- 1 in July of 20 196, and public parking service 96 196-2 and car rental service 96/kl were opened. The transformation from single service passenger transport to service group industry has really formed the customer service center of bus group.
With the continuous growth and progress of the customer service center, it has won more than ten honors such as "National May 1st Female Model Worker Post" awarded by the All-China Federation of Trade Unions, "Tianjin Female Worker Demonstration Post" awarded by the Tianjin Federation of Trade Unions, and "Youth Civilization" awarded by the Tianjin Municipal Committee of the Communist Youth League.
Tianjin public transportation group-customer service center