Basic knowledge of workplace etiquette 1 1. Instrument etiquette
☆ Choose the appropriate cosmetics and makeup methods that are consistent with your temperament, face, age and other characteristics, and choose the right hairstyle to increase your charm. The shade of makeup depends on time and occasion.
(2) Don't make up in public places.
Don't make up in front of men.
Don't criticize other people's makeup.
Don't borrow other people's cosmetics.
6. Men should not wear too much makeup.
Clothing and its etiquette
1. Pay attention to the characteristics of the times and embody the spirit of the times; 2. Pay attention to personal personality characteristics. 3. Keep in line with your figure.
☆ Taboo of white-collar women
Taboo 1: The hairstyle is too trendy.
Taboo 2: Hair is like grass.
Taboo 3: make-up is too exaggerated
Taboo 4: the face is green and the lips are white.
Taboo 5: clothes are too trendy.
Taboo 6: Dressing is too sexy.
Taboo 7: Play "Black Woman" every day.
Taboo 8: Step on "platform shoes"
☆ Signs and defects of China gentlemen.
1. Ten Details of China Gentleman:
There are a pair of clean and slender hands and manicured nails. ② Although you don't smoke, you should carry a lighter with you so that the ladies around you can light their cigarettes when smoking. Change shirts every day, keep the neckline and cuffs flat and clean, and some will use cufflinks. (4) There are no hanging objects at the waist, such as mobile phones and pagers. (5) dealing with women, don't let go of every detail to take care of them, almost in a completely subconscious state of operation. Don't make any noise when eating. ⑦ Polite expressions are used more frequently than ordinary people. Prefer loneliness, seek peace of mind, quiet body and passionate meditation. Therefore, in terms of ideology, gentlemen like classics in good dance prose and good literature and art, and seldom watch flashy and noisy frolic works, including movies and television. Watch it once or twice. If you feel vulgar, you will never pick it up again, including discussion. Pet-name ruby invisible, silent alone in the crowd. Attending in the attitude towards love, consider too much, often appear indecisive.
2. Ten shortcomings of China gentlemen:
Hands are clean and beautiful, but once you enter the room where you need to take off your shoes, there will be a strange smell in the air.
Although you carry a lighter with you, it is a disposable plastic lighter.
(3) When wearing a brand-name watch, your wrist is arrogant.
Although I change my shirt every day, I always wear the same tie.
(5) Although there is no mobile phone or pager hanging around my waist, I often talk loudly to my mobile phone in public places to make it ring in the cinema.
Despite the unusual respect for women, the contrast with same-sex friends is too great and rebellious.
All landowners don't make a sound when eating, but they are conspicuous when drinking soup.
Today, although polite expressions are used more frequently than ordinary people, their frequency of use has reached a doubtful level.
Pet-name ruby would rather be lonely than afraid to meet strangers.
Attending to think too much about the attitude towards love is not to make up your mind, but not to believe at all.
Second, etiquette and etiquette.
(1) To create a good communication image, you must pay attention to manners, so you must pay attention to your behavior. Manners and manners are the expression of self-sincerity, and a person's external manners and actions can directly show his attitude. Be polite to others, be natural and graceful, observe the general etiquette of advancing and retreating, and try to avoid all kinds of impolite and uncivilized habits.
(2) When visiting the customer's office or home, ring the doorbell or gently knock on the door before entering the door, and then stand at the door and wait. Don't ring the doorbell or knock on the door for too long. Don't enter the room without the permission of the owner or the owner.
Basic knowledge of workplace etiquette 2 1, clothing
Maybe the company you work for doesn't need to wear formal clothes every day, but you must prepare several sets of appropriate formal clothes and dresses for emergencies. Unless you work in a creative fashion company, you'd better not wear too many clothes, not more than three kinds of accessories, and not exaggerate. In addition, the most important thing is to pay attention to your stockings. If they break a big hole, you will be embarrassed to look for it. So it is necessary to prepare a pair of spare stockings in the drawer or bag!
2. Communication is not easy.
There are 28 principles in communication, so the focus of communication is patience, sincerity and slowing down. Even in the discussion, we should listen to each other's suggestions patiently; Different views and opinions should be expressed after the other party stops talking; You should also pay great attention to your body movements, don't point fingers at each other, and don't tilt or shake. If you disagree with him, you should praise him first. Direct opposition will embarrass the other party. According to the nature of work, there are different types of communication. When entering the workplace, listen more and talk less, learn to adapt to the environment first, and then express your personality appropriately.
Step 3 eat a delicious meal
When you enjoy food in the workplace, you can't be as casual as a family gathering. Remember not to talk with food, let alone point the tableware at others. If the phone just rings, first judge whether you are suitable to leave at this time, and then gently point it at you. People gestured and then quietly walked away. In addition, if you are entertaining colleagues or customers, remember to call or send a text message the next day to express your gratitude.
Step 4 introduce each other
When you meet someone for the first time, you must remember to introduce yourself. The strangeness between the two sides is not conducive to further communication. In short, introduce your name, company and position. If there are other people around you, as a middleman, remember to introduce yourself first, and then introduce yourself according to your age or status. For example, introduce old people or people with high positions first, and introduce women first to show respect.
5. Eyes
When you smile, you need to echo your eyes. If your smile is only mechanical, it is difficult for the other person to feel sincere or even disgusted. Smiling and sincere eyes will make the other person feel very comfortable. In addition, when talking face to face, pay attention to keep your eyes straight. It's very impolite to look up and squint at people.
Basic knowledge of workplace etiquette 3 1. Five Language Etiquettes in the Office
1) Say hello when you enter the office in the morning and say goodbye when you come home from work.
2) Civilized language when transferring calls
3) Express gratitude when asking for help, whether it is the supervisor, secretary or office logistics staff.
4) If you need to disturb others, say sorry first.
5) Don't talk about anyone's privacy.
Second, the six body etiquette in the office
1) Hold down the elevator door for people who need help getting in and out of the elevator.
2) Give a helping hand to colleagues when they need help.
3) Don't show contempt for any different opinions at colleagues' meetings or gatherings.
4) When shaking hands with visitors, be generous and decent, neither supercilious nor supercilious.
5) Exchange business cards with others and hand them out with both hands to show respect.
6) Don't take off your shoes or put your feet on the table in the office.
Three, the ten details of office etiquette
1) Turn down the sound or vibration of the mobile phone so as not to affect others.
2) Try to keep your voice down when you make a phone call. If it is a personal call, try to reduce the call time.
3) Don't go through the documents and materials on other colleagues' desks, or even any irrelevant materials on computers and fax machines.
4) If you have any information to give to others, be sure to stick a sticker, write down the time, content and signature clearly, and don't forget to thank you.
5) Keep your desk tidy and don't throw waste paper all over the floor.
6) Men should try not to smoke in the office to avoid polluting the environment.
7) Women should try not to wear makeup, nails or sexy clothes in the office.
8) Don't forget to smile when you meet colleagues or visitors in the office.
9) Don't create gossip or spread gossip in the office.
10) Try not to have financial disputes with colleagues in the office.
Learn common sense of office etiquette, learn to respect others and be polite to others, so as to better learn to deal with people.
Greet sb.
Greetings in the office are easy for people, but cordial greetings and compliments are indispensable polite language in work. Some companies in the service industry strongly advocate greetings and require employees to practice the tone and intonation of various greetings in the morning meeting, hoping that they can develop good manners through continuous learning.
Greeting is a basic greeting language in interpersonal communication. Just as you greet your elders when you get up at home, you should always show your good interpersonal relationship in the workplace. Proper greetings are not words that sound unnatural or artificial, but caring and friendly interactions. Greeting is also a kind of initial language. When starting various topics, more use of greetings can quickly unfreeze the two sides and enter the appropriate topic.
Praise is not easy to form. Most successful leaders skillfully use praise to motivate employees, and the effect is even more valuable than giving money encouragement. To practice praise, you need to carefully observe each other's actions, find something that the other person can praise, and then inspire people with simple and profound language.
Greetings can be divided into top-down, bottom-up and parallel greetings. Take the greeting above as an example. This kind of greeting varies according to the atmosphere of each office.
Some units are very serious, and greetings from top to bottom are mostly red-headed documents; Some enterprises greet each other like friends, and they can't tell who is in charge and who is subordinate. It can be seen that greetings do not have a certain language pattern, but they are the best start of office etiquette and interpersonal lubricant.
Worker communicator
Employee communication is a university question. You can understand the corporate culture of a company by listening to the conversations of people in the company.
A good supervisor should observe elegant speech, not make subordinates nervous, and let them speak freely. Usually, before the conversation, the supervisor can ask the other party to sit down first to eliminate the tension and doubts of the other party; In the dialogue, use the word "I" more than "you" to explain. Respect the feelings of subordinates, listen more and talk less, and let the other party fully express their opinions. In addition, the leaders themselves should practice, do things seriously, act impartially and set an example for themselves, so as to be respected.
As a subordinate, you should express yourself with your work, don't be arrogant when you speak, and don't flatter others to make people look down on you.
Although colleagues who meet every day need not be too polite, at least politeness is indispensable.
Common honorifics such as "I'm sorry", "Please forgive me", "I'm sorry", "See you later" should be kept. Language is an important part of politeness. Even among colleagues who are very familiar with each other, we should not be too polite or too casual. Too many gifts will make the other person afraid to approach you; If you are too casual, you will give people an impression of being uneducated and undignified.
Visitor reception
Before visitors arrive, the company should make full preparations for reception. Reception activities need careful preparation and planning. Please refer to the following points for details:
1. Determine the reception specifications: Who will greet, accompany and receive the distinguished guests?
Second, formulate the reception plan: apart from the reception specifications, whether there are activities.
Third, understand the visit situation: including the purpose requirements of the guests, the willingness to meet and visit, the route and transportation, the time of arrival and departure, the living habits and taboos of the guests, etc.
4. Make good preparations for reception: including welcoming VIPs, layout of the venue, visiting projects, arranging interpreters, accommodation and transportation, etc.
In official reception, the reception specifications are also extremely important. If you don't know in advance, there will often be serious shortcomings. The wrong reception specifications will make the other party flattered, otherwise it will be very uncomfortable. General reception specifications can be divided into the following three types according to the identity of visitors:
High-standard reception: the host reception is higher than the guest reception. For example, when superior officers send staff to understand the situation and convey opinions, they need high-standard reception.
Low-standard reception: refers to the reception where the host is lower than the guest. For example, if a senior officer or department head wants to visit a grass-roots unit, it becomes a low-standard reception.
Reciprocal reception: it is the reception of the host and guest.
Visitors are guests, and guests are respected. Whether they have business ties or not, they should be treated with courtesy. From the time the guests arrive at the front desk of the company to leave completely, they should abide by the etiquette rules and make them feel at home.
Necessary workplace etiquette handshake etiquette
Handshake is a physical contact between people, which can leave a deep impression on people. When we feel uncomfortable shaking hands with someone, we often think of that person's negative personality characteristics. Strong handshake and direct eye contact set a stage for positive communication.
Ladies, please note: in order to avoid misunderstanding in the introduction, it is best to extend your hand before greeting people. Remember, men and women are equal in the workplace.
Electronic etiquette
E-mail, fax and mobile phone not only bring convenience to people, but also bring new problems of workplace etiquette. Although you have the ability to find others at any time, it doesn't mean you should do so.
In many companies today, e-mail is full of jokes, spam and personal notes, but there is not much work-related content. Please remember that e-mail is a professional letter, and there is nothing serious in it.
The fax should include your contact information, date and number of pages. Don't send a fax without other people's permission, it will waste other people's paper and occupy other people's lines.
Cell phones may be lifeguards for many people. Unfortunately, if you use a mobile phone, you may not be in the office, and you may be driving, catching a plane or doing other things. You know, the person who calls your cell phone may not be interested in what you are doing.
Apologize etiquette
No matter how perfect your social etiquette is, you will inevitably offend others in the workplace. If this happens, just apologize sincerely and don't be too emotional. Express your apologies and continue your work. Taking one's mistake as a major event will only amplify its destructive effect and make the person who accepts the apology more uncomfortable.
Basic etiquette hospitality etiquette
1. If someone knocks at the door, you should answer "Come in" or meet them at the door.
When the guests come in, they should stand up and give a warm welcome. If the house is not clean and tidy enough and looks messy, do some necessary tidying and apologize to the guests;
Tea must be served with both hands and placed on the right of the guests. If it is hot in summer, turn on the fan by hand or turn on the electric fan;
When guests are eating, they should be warmly invited to have dinner together. Guests should send hot towels and exchange tea after dinner;
If you accept the guest's gift, you should thank him.
6. When introducing each other to the host or guest, the name and position must be made clear word for word, and young people must introduce them to the elderly first;
7. When the guests come, if they happen to be unable to accompany them, they should say hello first, apologize and arrange for their families to accompany them, and then go about their own business;
8. The guest insists on going back, not reluctantly;
9. Go to the gate and walk behind the elders.
10. When you say goodbye, you should say goodbye or walk slowly.
Basic knowledge of workplace etiquette 4 1. Meeting and shaking hands etiquette
In the workplace, shaking hands is the most basic interest if you meet different people. However, shaking hands is not casual. When you shake hands with others, you should look them in the eye and shake hands with appropriate strength to avoid giving them uncomfortable feelings. For some women, when shaking hands with others, it is best to reach out first.
2. Etiquette in introduction
In the workplace, introduction is very common. However, it should be noted that if you are an introducer at this moment, you need to introduce the introduced person to someone higher than his status or position. If you forget the name of the introduced person during the introduction, it is best to apologize in advance.
Apologize etiquette
In the workplace, once you get into trouble or offend others, it is easy to make mistakes, whether unintentionally or not. At this time, the final solution is to sincerely apologize to the other party, and be sure to let the other party feel your sincerity. This practice will not cause the deterioration of the relationship with the other party.
4. Etiquette in the elevator
When going to work or getting off work, I will definitely take the elevator. Try not to look around when you take the elevator. If you have a companion when you take the elevator, you can press the elevator with one hand and signal your companion to enter with the other. Moreover, the time of taking the elevator is often not very long, so don't make a loud noise when taking the elevator, which will bring unnecessary trouble to people.
5. Dining etiquette
In today's workplace, it is very common to have dinner or attend some parties, so you must pay attention to your dining etiquette when you attend, because others can judge you by your dining etiquette.
6. dress etiquette
In the workplace, both men and women must pay attention to their own clothes. As a male professional, we must keep our clothes clean and fresh, and women's clothes should be matched according to their own personality characteristics.
Through the etiquette summary of the above six points, it is not difficult to get closer to colleagues and leaders in the workplace!