12385 the national service hotline for the disabled is a unified public service telephone approved by the Ministry of industry and information technology to provide policy advice, opinions and suggestions, life assistance and other services for the disabled. China Disabled Persons' Federation and provincial and municipal disabled persons' federations have built different levels of call centers (seats) to realize the "one-number service" for the disabled. The service hotline contains national laws and regulations, judicial interpretations and policies of relevant departments, which are closely related to the daily life of the disabled. According to "laws and regulations, rights protection, letters and visits, organizational construction, rehabilitation, education, employment and poverty alleviation, social security, publicity, culture and sports", it is classified into 9 categories and 52 subcategories. The service hotline is used for manual processing from 8: 00 am to afternoon 12, from afternoon 13 to afternoon 17 every Monday to Friday, and the rest of the time is automatic voice consultation and guidance service. 12385 the national service hotline for the disabled is a unified social public service telephone approved by the Ministry of industry and information technology to provide policy advice, opinions and suggestions, life assistance and other services for the disabled. At present, it can solve the problems of policy consultation and rights protection for the disabled.
Legal basis: Law of the People's Republic of China on the Protection of Disabled Persons.
Article 1 This Law is formulated in accordance with the Constitution for the purpose of safeguarding the legitimate rights and interests of disabled people, developing undertakings for disabled people, and ensuring that disabled people fully participate in social life on an equal footing and enjoy social material and cultural achievements.
Article 2 A disabled person refers to a person who is mentally, physically and structurally disabled or whose organization and function are abnormal, and who completely or partially loses the ability to engage in certain activities in a normal way. Disabled people include people with visual disabilities, hearing disabilities, speech disabilities, physical disabilities, intellectual disabilities, mental disabilities, multiple disabilities and other disabilities. Disability standards are formulated by the State Council.