2. There are too many customer service receptionists, or something is temporarily not in front of the computer. Some big shops have a large number of inquiries and a limited number of customers, so the reply will be slower. People are in a hurry, and customer service won't sit still in front of the computer all day. If the customer is temporarily away from the computer and you just come to consult again, you will not be able to reply in time! If it is a relatively large store, this situation will generally not last long. The customer service will come back in a few minutes or ten minutes, and will reply when you see the information. There are also some small shops that have no professional customer service and part-time shopkeepers, and may not reply to information in time. Generally, if the customer service ignores people, you can wait patiently for a while. If there has been no reply, it is recommended to consider changing to another store.
3. There is something wrong with the professionalism of customer service, and I deliberately don't reply. This kind of situation is generally rare. According to the normal situation, both the seller and the customer service invited by the seller should receive the buyer's consultation. After all, for customer service, if you can clinch a deal, you will increase your performance and get more commission. This is their job. However, some customers have no professional quality, or the store training is unqualified. They reply to information to see their mood, or see that customers have no intention to buy, especially when dealing with after-sales problems. As buyers, we can all feel this situation. Although the text is cold, it is intuitive, and the intention opposite the computer can probably be guessed. In this case, it is recommended to go directly and choose other stores to buy. If it is the communication of after-sales problems, it is recommended to contact Taobao Xiaomi directly to reflect the situation.
If it is an after-sales problem, contact customer service, and the customer service has not replied, or deliberately does not solve the problem, you can prove and complain to Taobao's manual customer service.
Taobao stipulates that if the seller is found to have any violations, he can initiate a complaint. If the complaint is established, the seller will be fined and punished accordingly. The seller may encounter the following violations:
1. Infringement of intellectual property rights: If you buy counterfeit goods, you can file a complaint against the seller who sells the goods for infringement of intellectual property rights. If the complaint is established, the seller will be deducted a maximum of 48 points for serious violation, and the title will be permanently sealed.
2. Delayed delivery: If the seller fails to deliver the goods within 72 hours after your payment, you can initiate a complaint about delayed delivery within 15 days after the transaction is over. If the complaint is established, the seller will not only deduct points, but also pay you an extra 5% of the transaction amount of the goods, up to the highest 30 yuan.
3. Inconsistent description: If the goods you receive are inconsistent with the seller's description, you can initiate a complaint of inconsistent description within 15 days after the transaction is successful. If the complaint is established, the seller will be deducted three points.
4. Breach of promise: If it is found that the seller has not fulfilled the promise he made when he joined the relevant service, he can initiate a complaint of breach of promise. If the complaint is established, the seller will be deducted corresponding points according to the degree of violation.
Above, Taobao rules apply to Taobao buyers. A clear understanding of the rules will help us better safeguard online shopping rights and interests. Nowadays, there are more and more e-commerce platforms and online stores, and the competition is fierce. Merchants pay more and more attention to customer service, and rarely do not reply.