How to Build a Distance Student Learning Support Service System

Construction of Adult Distance Education Learning Support Service System Volume 365438, No.8 20 10 August Journal of hunan university of science and engineering, Hunan University of Science and Technology Volume 65438, No.8 20 10 August Adult Distance Education Learning Support Service System. Nie Zhicheng Zhu Jing (hunan university of science and engineering, Yongzhou, Hunan 425 100) Abstract: The learning support service system in adult distance education is an important guarantee to meet the needs of distance learners for teaching information, learning resources and humanistic care, to guide, help and promote students' autonomous learning, and to improve the quality and effect of online distance learning. This paper reflects on the main problems existing in the learning support service of adult distance education, and probes into the construction of the learning support service system of adult distance education from aspects of establishing the awareness of learning support service of adult distance education, strengthening the construction of network infrastructure, establishing the service awareness of "student-centered" and the harmonious interpersonal two-way interaction mechanism. Learning support services; Interpersonal two-way interaction; In the system construction, the figure classification number: G720 document identification number: A document number:1673-2219 (201o) 08-0189-03 adult distance education is a form of distance education, which refers to the computer network. In adult distance education, teachers have changed from the knowledge giver in traditional teaching to the organizer, director and evaluator of students' learning process, and teachers, as learners' learning partners, play a role in cooperative learning process. Learners are no longer simple recipients of knowledge. Turned into a builder of self-knowledge structure. This change in the concept of time and space and the role of teachers and students puts forward higher requirements for the humanized construction of the learning environment of adult distance education. The practical exploration and theoretical research of adult distance education show that in addition to the creative design and transmission of curriculum resources, it is also necessary to ensure the effectiveness and success of learners' autonomous learning. It is of great significance to provide students with learning support services, including two-way communication and interpersonal communication. In recent years, the research on the quality assurance system of distance education in China has become more and more in-depth, the quality assurance system of distance education in colleges and universities has been gradually constructed and improved, and the quality certification and evaluation of modern distance education projects have also made breakthrough progress. However, modern distance education in China still needs to be prepared for long-term severe challenges. How to provide high-quality learning support services is still a realistic problem to be solved urgently in distance education in China. Learning support services or support services. The concept of student learning support service first appeared and developed in the practice of distance teaching and distance learning in the Open University of England. Learning support service in adult distance education refers to distance education based on Internet. Date of receiving manuscripts for educational institutions and teachers: 20 10-o4-o6 Fund Project: Document No.230 of Xiangjiao (2007) —— Research on the Quality Assurance System of Learning Support Services for Adult Distance Education in Hunan Province. About the author: Nie Zhicheng (1965 I), male, from Qiyang, Hunan, is a professor in the Department of Information Technology and Education of hunan university of science and engineering. Zhu Jing (1985 I), male, from Yueyang, Hunan Province, Hunan Institute of Science and Technology Student Affairs Office, teaching assistant, research direction: educational technology. In order to solve various problems in distance students' learning, it is mainly the sum of all kinds of information, resources and personnel facilities provided by face-to-face teaching between teachers and students and two-way communication based on technical media. Its specific contents include administrative services such as course selection guidance, counseling and consulting personnel, learning activity arrangement, homework evaluation and financial support, as well as various teaching information, learning AIDS, teaching equipment and facilities provided directly or indirectly to students by adult distance education institutions and teachers. It also includes counseling teachers and students to meet and answer questions, and providing students with learning content, learning method guidance and learning consulting services by means of communication. With the rapid development of network technology and multimedia, there are more and more forms of learning support services for adult distance education. Perfect learning support service can stimulate the interest of distance learners, solve the difficulties encountered in learning in time, broaden learners' horizons and serve network distance teaching. A powerful guarantee for the improvement of ll ~ n. The quality assurance of learning support service refers to establishing and perfecting the support service system, giving full play to its service function in adult distance education, meeting the needs of distance learners in teaching information, learning resources and humanistic care, guiding, helping and promoting students' autonomous learning, and improving the quality and effect of online distance learning. In short, quality assurance is to make the support service system have perfect functions, help learners learn and play a role in practice to solve the difficulties encountered by learners. Second, the basic characteristics of adult distance education learning support services 1. Comprehensive network distance education expands the scope of education and makes lifelong learning possible. Distance learners come from different fields, different classes and different cultural backgrounds. Of course, they have different needs for learning support services. Therefore, a perfect learning support service system should be geared to all learners and meet the learning needs of different learners as much as possible. A perfect learning support service system should develop and provide a wide range of support services to pave the way for learners' autonomous learning. With the development of information technology such as network technology and multimedia, the most effective support services are not only face-to-face counseling, but also online question and answer, two-way video interaction, digital library, bulletin board system, e-mail and online community discussion. 2. Effective 189 support services provided by the system must meet learners' learning needs and conform to their actual situation. It can effectively help solve the difficulties that learners encounter in learning. Most distance learners mainly study independently on the basis of family, and their geographical distribution is usually more dispersed and extensive than that of traditional campus colleges, with great differences and imbalances among students. Perfect support services focus on this universal reality, provide different effective services for different objects, find the most suitable way for learners to solve problems and meet the different preferences of different learners. Effectively solve problems and promote learning. 3. Reliability means that the support services provided by the service system can be completed reliably and accurately. Scientific reliability is the premise of knowledge transfer and learning support services in distance courses, and it is also the basic requirement of the whole distance education. Both knowledge transfer and extracurricular support services are based on a reliable basis. Computer technology and communication technology have greatly enriched the contents and forms of support services, but the information published and transmitted in various forms is scientific, the facts and materials cited in teaching are reliable, the answers to various difficulties are accurate, and the selection and application of methods are reasonable. 4. Most students who study online in time are mainly autonomous learners, and students are not born to learn independently. Students' ability of self-study, self-determination, information selection, and control over the learning process all need the guidance and help of distance teachers and teaching assistants (both for supporting services) to gradually cultivate and develop. In the whole learning process, the help of real-time synchronization will strengthen the cultivation of learners' self-confidence, learning quality and self-learning ability. When learners need support and various learning information, the learning support service system should be fast and convenient. Effectively provide corresponding information to help solve difficulties and broaden knowledge. 5. Supporting learning services include direct service departments and indirect service departments; There are service project development department and service project implementation department. Providing convenient support services for distance learning students is the obligation of each department and the job responsibility of distance educators. Sincere management of all schools, high-quality teachers and technical teams, corresponding management rules and regulations, and software and hardware facilities of the learning center can ensure the smooth delivery of perfect support services. At any time, distance learners can get high-quality support services in time and solve learning difficulties at any place, which is an important feature of a perfect service system. Third, the main problems faced by adult distance education learning support service L, the concept of distance education learning support service lags behind the development of adult distance education under the network environment. The history of adult distance education in China is not long, and the research on learning support service is even shorter. There are still many things to explore. On the other hand, the research team of adult distance education and the development and design team of learning support service system in China are uneven, and many of them are half-way monks without systematic training. Therefore, it is a boring and arduous thing to study and explore the quality assurance of learning support services for adult distance education in China. There are neither historical materials nor formed theories to learn. Its development needs to be completed in further exploration and practice. 2. Emotional communication of adult distance learning support services is neglected, and it is urgent to develop a two-way interaction mechanism between people. On the physical level, students and teachers in adult distance education are relatively separated, but the main forms of learning support services today, such as telephone, E-MAI 1, objectively make emotional communication between teachers and students more difficult. It is difficult for students to feel close to the teacher and feel the positive influence of the teacher on the growth of students' personality. Fixed learning methods will make students passively rely on the internet, and they will gradually get tired of practical operation and stay away from social life. Under the distance education under the network environment, the opportunities for direct communication between people are drastically reduced. If the school's educational environment is three points and one line, then the students of distance education can only be alone in a monotonous space, which is "not a line at all". Students can't face the teacher directly when they study at the computer terminal, and there is a lack of emotional communication between teachers and students, and the teacher's exemplary behavior can't influence students subtly. It is difficult for teachers' personality strength to directly infect students through "wires". Students' division has a good man-machine relationship. The indifferent interpersonal relationship makes the field of social communication increasingly narrow, which is not conducive to the development of healthy personality and the casting of perfect personality. This is a serious practical problem brought by adult distance education, and it is also an urgent problem to be solved by the support service system. Adult distance education will be the third largest demand area of society. The development of online courses and the construction of learning support services need a lot of money, and it is obviously not enough to rely solely on government investment, which requires strong support from all walks of life. Therefore, we should actively explore the best operation mode of school-enterprise cooperation, use the capital and technology of enterprises, mobilize the educational resources of schools, and form complementary advantages. At the same time, it is necessary to introduce and cultivate market mechanisms to ensure that they enter a virtuous circle. In addition, the information resources provided by the existing online learning support service system are mainly a large number of question banks or teaching contents compiled by teachers. Teachers simply follow the traditional classroom teaching mode, provide textbooks, teaching plans, exercises and related auxiliary materials, and create extracurricular knowledge content that is seriously lacking, lacking in fine processing and unsystematic. Basically, it does not reflect the value of network information to students' learning, resulting in problems such as single form of teaching content, slow updating of content and insufficient independent learning resources. 4. The infrastructure of adult distance education is not perfect, and technical equipment hinders development. In the United States, almost every student has a computer, and the school's network access rate is 90%. Online schools and websites are everywhere, and 30% of schools can issue diplomas online. In China, the computer penetration rate is quite low, and only 20 universities in China 1000 can issue diplomas online. The Beijing Municipal Education Commission conducted a survey on the teaching of modern information technology in 1, 786,5438+0 schools in this area: in 1, 786,5438+0 schools, there are 40,000-30,000 computers, and half of them offer computer courses. 4.8% schools have campus networks and 7.5% have Internet addresses. 7.8% of teachers surf the Internet, 10.7% of students have computers at home, and 2.2% of students surf the Internet frequently. In addition, the Internet access cost is too high, the network transmission speed is too slow, and the quality and stability of distance teaching information transmission such as broadband multimedia telecommunication network need to be improved. Imperfect infrastructure and backward technical equipment are important factors that restrict the quality of learning support services for adult distance education. Lack of effective management of students, poor evaluation of learning quality. Due to the relative separation of students and teachers in adult distance education environment, students' individual differences and learning progress are inconsistent, and students' homework, tests and exams cannot be carried out at the same time, so the timeliness and scientificity of homework, tests and exams cannot be guaranteed. The student learning support service system is still difficult to achieve effective management and guidance for students. Especially some students with poor self-control lack effective control. Fourthly, the construction of learning support service system for adult distance education. The development and implementation of learning support services need the guidance of national policies and educational ideas, and rely on many departments such as teaching, management and technology to jointly develop, operate and run, which is not the task of one or two departments. From the characteristics of the service system, we know that the services required by distance learning students are comprehensive and timely. Reliable and effective, which means that most services are a complex and need many departments to provide services together. 1. Establishing the awareness of learning support service is one of the two major functional elements of online distance education, which plays a very important role in improving the teaching quality and learning efficiency of online distance education and reducing the dropout rate. With the rapid development of computer and electronic communication technology and its wide application in education, more and more support services based on various information and communication technologies are realized, which greatly stimulates the confidence of distance learners, reduces the resistance in the learning process, and provides convenience for them to acquire knowledge effectively, occupying an important unit in the whole distance education and distance teaching. However, some distance education institutions simply think that online distance education is to use the Internet to present subject content and transfer course knowledge. Or pay too much attention to face-to-face instruction and ignore other support methods and services. The whole online learning process lacks humanistic care and can't help students in information, resources and psychological consultation in time, which leads to poor learning effect and loss of confidence in adult distance education. Therefore, adult distance educators should raise their awareness of the importance of learning support services, and education departments should formulate relevant rules and regulations. Scientifically and reasonably evaluate the learning support service, strengthen management, and ensure the quality of the service system from the policy. 2. Establish the concept of "student-centered" adult distance education. "Adult distance education not only broke the original geographical restrictions, but also changed the teaching and learning mode from teacher-centered to student-centered." Network distance education is based on computer, multimedia and communication technology. A brand-new teaching organization activity that combines learners' individual independent personalized learning with interactive collective cooperative learning. In adult distance education, teachers have changed from traditional knowledge givers to organizers, instructors and evaluators in the learning process, taking learners as the center and providing various learning support services for learners. And learners are no longer simple recipients of knowledge. In order to grasp this change in teaching, the constructor who has transformed into his own cognitive structure must innovate the traditional educational viewpoint, change the educational concept and firmly establish the "student-centered" educational guiding ideology. Only in this way can teachers and teaching assistants design and develop a service system suitable for students, and turn the support service for students into a conscious behavior and an important part of teaching, which will accompany the whole teaching process. Full of students' learning needs. 3. Improve the two-way communication mechanism of distance education. The publication of various teaching information is a basic learning support service for students, including registration information, curriculum setting, curriculum change, homework arrangement, etc. In online distance education, it is not enough for teaching institutions and teachers to release teaching information to students in one direction. Many difficulties and problems in students' learning process must arrive at school in time. In a sense, the smooth and timely recovery of students' information feedback is the basic symbol to test the effectiveness and timeliness of the learning support service system. Therefore, educational institutions must publish educational information through public media and internal communication channels, and build a perfect two-way communication mechanism between teachers and students to adapt to the individualized characteristics of learners. Respond to feedback information in a timely and targeted manner. For example, popular computer-based communication methods such as e-mail, QQ group communication, online QQ, learning forum and two-way video conference system have achieved great success. With the further development of information technology, the two-way communication mechanism should be constantly improved to better serve learners' learning. 4. Strengthen the construction of distance teaching resources. Strengthening the standardization of resource construction and the construction of distance education resources are the core of distance education. The optimal allocation and effective utilization of distance education resources and the digital reorganization and integration of traditional education resources are related to the durability of adult distance education development. Resource construction is the core of the development of modern distance education in China, and it is also the realization of educational informatization in China. Therefore, in view of the current situation of repeated construction of resources in the development of modern distance education in China, the following strategies and measures should be taken in the process of resource construction: (1) In the process of distance education resource construction, the design and development should be carried out in strict accordance with relevant national industry standards. Improve * * * to enjoy educational resources. (2) Integrate efforts to build national and regional high-quality resource banks, and try to avoid repeated construction of resources. (3) Establish a feasible resource sharing mechanism to promote the sustainable development of resource construction. 5. Strengthen the infrastructure construction of distance education and provide learning support services including two-way communication between teachers and students. It is necessary to establish and constantly improve the information infrastructure of the student learning support service system. Under the network environment, the development of students' independent and personalized interactive learning and the delivery of supporting services cannot be separated from the support of infrastructure such as library and information center, audio-visual education resources and facilities center, electronic information exchange center, computer network service center and computer management center. In network distance education, the construction of adult distance education environment occupies a very important position. Therefore, while increasing the popularity of home computers, it is necessary to strengthen the construction, management and maintenance of facilities of grass-roots organizations such as learning centers and community centers in various regions, and build complete library-related facilities and services, audio-visual equipment services, communication equipment services and computer network services in learning centers to make up for the resource allocation and collective teaching with families as the main learning base. Incomplete defects such as interpersonal interaction enable distance students to voluntarily and flexibly obtain various personalized and personalized learning support services nearby. 6. Developing distance education homework, exam evaluation system homework and exam is an important part of distance education and distance learning, and it is also an important part of providing learning support services to students. In online distance education, teachers and students are relatively separated, and students are widely distributed, with great individual differences. The face-to-face teaching time is short and the progress is inconsistent. It is definitely not advisable to arrange homework and exams in a unified way. In order to improve the support service, it is necessary to establish software systems such as subject assignments and exam question banks, and make intelligent questions in units and grades for different students to choose freely, and keep historical records. Combine computer marking with tutor marking organically. According to the detection information, with the help of two-way communication mechanism, timely feedback and guidance are given. In addition to developing single-function support software, it is necessary to strengthen the integration of single-function software and learning support services, develop service system software with complete functions such as registration, real-time communication, detection and inquiry, and establish a unified "one-stop" support service window and corresponding online platform for students to provide guidance for their learning plans and inquire about teaching arrangements. Teaching management consulting refers to providing teaching resources such as guidance, student status inquiry, grade inquiry, teaching materials, and learning support services such as learning counseling and arrangement. Reprinted for reference only, the copyright belongs to the original author. Have a nice day. Please accept it if you are satisfied.