12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations. ?
202 1 1 6, the State Council general office issued guidance on further optimizing the local government service hotline. In order to further optimize the local government service hotline and improve the government's service level for enterprises, on 202 1 June1day, the Beijing 12345 minors protection hotline was officially opened, Shanghai/kloc.
The service hotline 12345 is set up by local municipal governments in different ways, including telephone 12345 and network 12345. The service hotline 12345 is generally used for consulting public service information such as administrative functions, responsibilities, policies and regulations, and working procedures; Complaints, opinions and suggestions on administrative management, social management and public services.
Non-emergency management and service assistance within the scope of administrative functions and powers; Reports on violations of laws and regulations by citizens, legal persons and other organizations that endanger people's lives and property, public property and economic and social development; Praise for government departments and their staff in terms of work efficiency and administrative efficiency.