The function and significance of the process generally refers to one or a series of continuous and regular actions, which are inseparable from the process in all aspects of work, and the process is also very meaningful. The following describes the function and significance of this process.
Function and significance of process 1 First, establish relationships and present logic.
The process can turn individual Excellence into multi-person Excellence, and then into organizational ability. That is to realize the transformation from personal ability to organizational ability, that is, personal work habits obey the organizational management process. If every business of an enterprise is looking for a personal hero, once the so-called "capable person" leaves or the enterprise becomes bigger, the corresponding work will be affected. Excellent enterprises rely on processes. As long as the process exists, the core competitiveness will not disappear.
Generally speaking, the process of an enterprise mainly involves three aspects:
Travel process
Business trips are generally about clothing, food, housing, transportation, health, work and so on. Preparations should be considered from these aspects, such as tickets, ID cards, money, notebooks, USB flash drives and cameras needed for work. People who travel frequently will not forget important items if they can prepare a "business trip process" in advance and follow this process before going on a business trip.
Meeting process
Meeting is an essential activity of enterprise management, such as year-end commendation meeting, business negotiation meeting and work report meeting. Make a complete "meeting process", even the new supervisor can use this process to prepare, organize and hold the meeting.
The charm of the process lies in changing 1 individual Excellence into1000 individual Excellence, or even 10000 individual Excellence. The final result is that a person's experience can be used by the public, and can be formulated at one time and benefit forever.
Standardized operation flow
In practical work, we can also use standardized workflow to make the production and operation of enterprises proceed as scheduled.
situation
The chairman of a building materials group hired a particularly experienced factory director. The factory director suffers from diabetes, hypertension and coronary heart disease, and often asks for leave due to illness. The chairman assigned a secretary to the director. The secretary's loyalty and cultural level are relatively high, and she also has some management experience. The secretary is responsible for recording what the director said and did, and then sorting it out, and sorting it into a set of processes after one year. Later, the director was ill and could not work, but the building materials group has been running smoothly according to the director's process.
The case embodies SOP (standard operating procedure), that is, standard operating procedure. The Excellence of the factory director has become the eternal wealth of the building materials group.
Second, subdivide the work and clarify the responsibilities.
That is, division of labor and cooperation, clear responsibility and liberation of managers.
Clear rights and responsibilities
Power and responsibility refer to power and responsibility. Managers of different departments should be clear about their rights and responsibilities and have a strong sense of responsibility.
Once, a street in a certain area needed to be expanded from the original 20 meters wide to 60 meters wide. After the expansion, the traffic police drew lanes and arrows on the road according to the traffic rules. The original roadside telephone pole was in the middle of the road. One night, a man drove a brand-new BMW into a telephone pole, causing car damage and serious injuries. After the accident, the deputy mayor and deputy county magistrate rushed to the scene with the relevant departments of urban construction, public security, electric power and telecommunications, and dismantled the unreasonable telephone poles reflected by the masses.
As can be seen from the case, the urban construction department feels that as long as the road is repaired, there is no need for electricity, telecommunications and public security departments to remind; The public security department thinks that as long as the road is repaired, the driveway is zoned; The power department felt that it didn't receive the notice to dismantle the telephone pole and didn't need to do anything; The telecommunications department felt that it didn't receive any notice and didn't need to do anything. All the problems were solved after the accident. In fact, it is because the powers and responsibilities of various departments are not clear enough, which leads to problems in government processes and ultimately unpredictable consequences.
Liberation manager
To realize process management, enterprises can solidify routine, repetitive and fixed functions, so that managers will have more time to do other things.
In many enterprises, if there are fewer employees, the work will be smooth. When the number of employees and departments increases, it will become very difficult to coordinate the completion of one thing. In this case, some leaders spend 20% of their energy on business development and 80% on daily affairs such as coordination, asking for instructions and reporting, which eventually leads to low efficiency of enterprises.
A boss returned to the company after a week's business trip. He put a stack of papers that need to be signed on the table. He didn't read it, but finished signing it while practicing calligraphy. Someone asked why he could sign directly, and the boss said that he would sign as long as he saw the signature of the chief financial officer; The chief financial officer said that as long as the chief financial officer signed, she would sign; The section chief said that he would sign as long as he saw the cashier's signature. In this way, six or seven names were signed on a document, and it took the boss two hours to sign all the words.
Third, streamline work and improve efficiency.
Streamline the tedious links in the work, speed up the work and business flow, and improve the work and business efficiency, such as:
Eliminate quarrels
In the process of operation and management, due to the lack of process, the phenomenon of wrangling occurs from time to time.
For example, Xiao Wang reimburses travel expenses and asks the manager to sign it. The manager said that he needed the finance department to examine the bill first, and Xiao Wang went to the finance department. The finance department said that he needed the manager to confirm whether he should reimburse first. When preparing the tender documents, the market said that the procurement needs quotation, the procurement said that the project needs quotation, and the project said that the money is all financial decisions.
Eliminate duplication of work
In enterprise management, work is often repeated because the process is not clear.
For example, every business trip should consider what to bring, and every meeting should be planned. On both sides of the road, the power supply cable has just been buried, and the communication optical cable needs to be put on hold; Just after burying the communication optical cable, it is necessary to put aside the laying of water pipes; So again and again, the road has been built.
Fourth, standardized management and lean production.
In the process of production and operation, employees often leave things behind. If there is a workflow, it can help and remind employees to complete all links in the process in time.
Some corporate documents will eventually be submitted to the CEO or even the chairman for approval. In fact, not all documents need the approval of CEO and chairman. If we can simplify these complicated and trivial tasks, we can improve the work efficiency of enterprises.
Therefore, the establishment of process management system, clear work, clear responsibilities, laid the foundation for the smooth development of the work.
abstract
In practical work, having a process is only the first step to ensure the smooth development of the work. At the same time, it also needs corresponding management system, flexible governance measures, scientific incentive scheme, good cultural atmosphere and process to keep pace with the times. Only in this way can process management be truly implemented and effective.
Function and significance of process 2. The construction of process system can help the company realize the transformation from "rule by man" to "rule by law"
1, the process system can help companies reduce their dependence on people.
If there is no perfect process system, employees should rely on their own ability and experience. Strong employees make things work well, weak ability makes things work poorly. A perfect process system, because it is the crystallization of the best practice of the company and the industry, can ensure that the business that operates according to the process, especially the routine business, always maintains a high level of quality and efficiency, and is not greatly influenced by people, so it can reduce the dependence on people and ensure the company, even if there is.
2. The process system can liberate the top management from the daily business.
With the development of the enterprise, the business scale is getting bigger and bigger, the number of personnel is gradually expanding, and there are more and more things in all aspects of the enterprise. The energy and time of the top management are limited, so problems will inevitably occur. Therefore, when the enterprise develops to a certain stage, the top management itself will become the "bottleneck" of the enterprise development. If we can't effectively break through the bottleneck, it will greatly restrict the development of enterprises. To solve this problem, only a perfect system can be established.
In this way, all the work will gradually be driven by the boss to be driven by the market, and the top management of the enterprise will gradually be liberated from the daily management of the enterprise. However, the normal business of the enterprise can still be carried out step by step, without excessive intervention by the enterprise managers, but it can flow to the target, and the top management of the enterprise can also have more time to think about more important issues such as enterprise strategy, foreign investment and industrial expansion, which is undoubtedly conducive to the long-term development of the enterprise.
3. Process system can make the company's assessment of employees more objective and fair.
If there is no standardized process system, the most critical factor that determines the promotion of employees lies in the feelings of the top management of the enterprise, not in the actual performance of employees. Although the top management of enterprises will try to decide the rewards and punishments for employees by assessing their actual performance, due to information asymmetry and other reasons, it is difficult to objectively and fairly evaluate the performance of employees, and it is more common to pat their heads for evaluation.
In the long run, employees will focus on trying to figure out the intentions of the upper level, rather than trying to make effective work, which is undoubtedly quite unfavorable to the long-term development of enterprises. To solve this problem, only by establishing a perfect workflow and work standards, telling employees what to do and what kind of work quality they are required to achieve, and then assessing according to these objective requirements, can the performance appraisal be based, objective and convincing, and the actual performance and assessment of employees can be gradually unified.
The construction of process system is the foundation of human resources work in the company.
For all positions in the company, especially middle-level positions, their main work is routine, so once the process system is established, more than 90% of their work will be reflected in the process, so that the job responsibilities, job requirements and job requirements of each position will naturally appear, which has laid a very good foundation for the company's human resource management.
The construction of process system is its foundation.
All IT systems, such as ERP and OA, are a platform and provide us with a piece of land. However, how to plan and build expressway on this land and achieve the goal efficiently and quickly must be solved through the process. Many companies encounter many problems when using ERP system and other IT systems. The root cause is that when they went to the IT system, their own process foundation was weak.
Therefore, IT can only run according to the road designed by ERP software companies and other IT companies, but this road can not fully meet the individual needs of enterprises, resulting in many businesses running smoothly. Therefore, when the company builds an IT platform such as ERP, it is suggested to plan a "road suitable for the company" through process system construction first, and then realize this road through software platforms such as ERP. This is the road that is truly tailored for the company. Only in this way can ERP software and other IT software really suit the company.
The construction of process system is conducive to strengthening the internal control of the company.
At present, all parties have higher and higher requirements for enterprise internal control, and to truly implement enterprise internal control, especially to strengthen risk prevention in internal control, it needs to be implemented through process system, because process system is the realization process of company business. When planning the corresponding process, according to the guiding principles of the company's internal control and the comprehensive evaluation of risk/efficiency, it is beneficial to set and plan the review control points, review and approval chain, process standard transmission and other contents required by the corresponding internal control, which can truly combine the internal control with the actual business.
Through process system planning, it is helpful to find the weak/missing links in the current work.
In the process of process system planning, we will comprehensively inspect the operation of the company's business based on the company's complete value chain. Therefore, in this process, we can often find the weak or missing links in the company's current work, so as to strengthen and improve it in a targeted manner. In our consulting practice, we found some weak or missing parts in the process of process system planning for enterprises, and after corresponding improvement, it played a great role in promoting the company's business.
The above are the benefits that process system construction can bring to the company. If the company decides to promote the construction of process system, in view of the weak accumulation of talents and knowledge in enterprise process, it is best to cooperate with consulting companies for the following reasons:
First, the process work has a great impact on the enterprise and needs to be cautious, so it is best to be led by experts in the early stage.
The process system directly guides the business development of the enterprise, so it has a great influence on the enterprise, and the process work is professional and theoretical. If the initial work is not suitable, it may not only have a negative impact on the business, but also continue to promote this work with half the effort. Therefore, it will be easier to carry out the follow-up work and ensure the stability of the company's business if it is led by experts at the initial stage.
Second, the process work is highly professional, and it is difficult for insiders to be competent at first.
Promoting process work requires a lot of knowledge, experience and process theory, so it is difficult for insiders to be competent for this work at first. Therefore, we can invite external consulting companies to promote this work, so that internal employees can grow and exercise in the process of cooperation with external consulting companies, and then gradually have the ability to independently promote process construction, just like ISO 9000 certification, which requires the introduction of external consulting companies at first, and then subsequent internal employees can gradually grow and advance independently.
Third, consulting companies can bring industry best practices.
Consulting companies in the process field, their main business is process construction, so they will collect and digest the best practices and best models of process construction in the industry, such as the experience and lessons of advanced enterprises such as Huawei, Lenovo and China Merchants Bank, and bring the essence of these industries to enterprises when cooperating with enterprises, so that the process construction of enterprises can stand at a higher starting point from the beginning and avoid detours.
Fourth, the consulting company promotes the process construction to facilitate internal acceptance.
The continuous advancement of process construction will inevitably lead to changes in the working methods and post authority of employees within the enterprise. If it is an internal employee promotion, employees will inevitably question its fairness. However, because it is an external third party, its objectivity and impartiality are more easily recognized by internal employees.
The function and significance of the process. From the perspective of company strategy, the process system can ensure the real implementation of the company's high-level will.
With the development and scale expansion of enterprises, the business volume and the number of employees are increasing rapidly, which will inevitably lead to hierarchical management and make the management of enterprises highly complicated. Enterprise leaders can no longer lead and ask employees to complete the corresponding work through on-site management and on-site demonstration. Enterprise managers are getting farther and farther away from the specific business work, and they are gradually unfamiliar with more and more employees, not to mention on-site guidance and supervision of each employee to work according to the thinking and wishes of enterprise leaders.
In this case, how to ensure that the thoughts and will of the top management can be implemented in the specific work of each employee? It can only be guaranteed by the process, that is, the enterprise leaders put their own ideas and wishes into the process system, and require employees to work according to the process through management and technical means. Then the employees' work conforms to the process, which will inevitably meet the wishes of the enterprise leaders and ensure the real landing of high-level decision-making.
Second, the construction of process system is helpful to break through departmental walls and strengthen horizontal cooperation.
When the company grows up, the internal departments become more and more detailed, and departmental walls will gradually form between departments. Each department is not responsible for the success of the market, but for its own assessment indicators, which makes the cooperation between departments, especially between front-end departments and back-end departments very difficult.
It is difficult for the front-end market pressure to be transmitted to the back-end support departments, which is also one of the main manifestations of "big enterprise disease". Only through the end-to-end process system can the back-end support department and the business realization process be connected in series, which realizes the seamless transmission of market pressure, breaks through the departmental fence, and enables the front-end department to get greater support from the back-end department, thus making the horizontal cooperation of the company smoother.
Third, the construction of process system can refine and solidify the best way to do things and improve operational efficiency.
Every enterprise has been focusing on this industry for many years and has many optimized ways to do business. However, if the process is not refined and solidified, the best method condensed from these years' experience/lessons will still be mastered by the employees of the company, and it will not be refined and clarified from the company level, nor will it become the standard and basis for the company to do things. This has caused the company's business and personnel capabilities are closely related, and the business leader is strong, and the business will be done well.
The person in charge of the business is weak and the business effect is poor. With the continuous development of the company, there will inevitably be a large number of new people entering the company, which will inevitably open up a large number of new businesses. Only by perfecting the process system can we ensure that the whole business team of the company does things according to the optimal method, and also can we ensure that a large number of new businesses are delivered according to the optimal process. Therefore, the construction of process system is undoubtedly of great significance to the realization of the company's development strategy and goals.