What should I do if online shopping goods are cheated? In real life, many people shop online now because it is convenient, but there are many fake businesses online. Share with you, what should I do if I am cheated in buying things online?
What should I do if online shopping goods are cheated? 1 First of all, we should be clear about who cheated us when shopping, some were platforms, some were buyers or sellers on platforms. At present, the means of fraud by swindlers are complex and diverse, and many people don't know who they have been cheated by after being cheated. So this must be clarified.
At this time, you can't go directly to the complaint platform because it is a fraud platform. Your complaint is meaningless. If the amount of fraud is too large, you can call the police first, and the general police will accept and intervene in the investigation. Next, I complained to 12345. Finally, report to 12377 (the central information office) or call 12377.
Under normal circumstances, if the other platform is filed in China, you can find the real information of the other party. Once the police intervene in the investigation, the next thing waiting for each other is jail. Money can also be recovered!
Being cheated by platform buyers or buyers, how to recover?
1. Complain to the Consumers Association: Sometimes, we may complain to the platform because the other party's feedback is not timely, giving people a feeling of being unacceptable. In this case, in fact, we can also call 123 15 to complain to the Consumers Association like a physical store. Similarly, consumers should also keep evidence such as shopping vouchers.
2, alarm: general alarm, the police will accept. But if the amount involved is too large, the police will pay more attention!
3. Intervene in the platform: provide evidence that you have, including physical objects, chat records, invoices, transaction records, etc. General online shopping platforms have corresponding complaint mechanisms. If the complaint is true, there will be a severe punishment mechanism to recover your losses.
4. Complaint to 12345: After the public calls the hotline 123 15, the receiver will forward the complaint to the relevant departments in time.
What if online shopping is cheated? 2 There are several ways to solve online shopping fraud:
1, which can be directly negotiated with the merchant;
2. You can also seek the help of consumer rights associations;
3. You can report the complaints of supermarkets to the industrial and commercial or food and drug supervision departments;
4. sue the supermarket in court. If you commit a crime, you can call the police.
Legal basis:
Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests stipulates that disputes over consumer rights and interests between consumers and business operators can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
What if online shopping is cheated? 3 the definition of online shopping
Online shopping is to retrieve commodity information through the internet, send a shopping request through an electronic order, and then fill in the number of a private checking account or credit card. Manufacturers deliver goods by mail order, or deliver them to your door through courier companies. In online shopping in China, the general payment methods are cash on delivery (direct bank transfer and online remittance) and cash on delivery for secured transactions.
Common types of online shopping fraud
First, posing as Taobao customer service fraud
Liars pretend to be Taobao customer service, mostly on the grounds that consumers make mistakes in shopping, and then deceive consumers through means such as security risks in Alipay accounts and freezing Alipay accounts. So that consumers are eager to ensure the security of their accounts and are easily deceived. After defrauding trust, scammers often require remote control of consumers' computers to solve problems, or guide consumers to enter accounts, passwords and other operations to steal money from accounts.
Second, collect deposit fraud.
Liars ask consumers to pay a certain amount of deposit or deposit before delivery, and induce consumers to add a deposit for various seemingly reasonable reasons.
Third, cash on delivery fraud
Liars publish low-priced commodity information in forums and so on. , lure buyers into the store to buy. After the buyer photographed the goods, he called the buyer, saying that the goods had been delivered on delivery due to improper operation, and asked the buyer to cancel the trading order on Taobao. Then the seller sends the "cash on delivery" goods to the buyer, and the buyer receives the goods and signs for payment after seeing the appearance intact. Only after using it did I find that I was cheated. I called the customer service to defend my rights and found that the Taobao transaction had been cancelled, and there was no evidence to complain to the seller.
Fourth, refuse to pay fraud safely.
After consumers take the bait through legal trading platforms, scammers persuade consumers not to pay through legal trading platforms such as Alipay, but directly transfer money through banks on the pretext of "reducing the handling fee", "avoiding long payment time" and "avoiding complicated transactions".
Verb (abbreviation for verb) defrauds personal information.
Don't disclose personal details to the seller easily when shopping online, and try not to simply use personal identification information when setting the account password. In case of similar telephone verification, be sure to ask the identity of the other party and cooperate as appropriate.
The intransitive verb phishing steals information.
Don't open strange websites sent by chat tools at will, don't open strange emails and attachments in emails, and update anti-virus software in time. Once you encounter a link that requires you to enter your account number and password, be sure to carefully verify whether the URL is accurate before filling it in.
Analysis on the causes of online shopping fraud
1。 Why do online shopping generate so many frauds? This is mainly due to the virtual nature of the network. On the one hand, it brings convenience, quickness and efficiency to people, and at the same time, it makes online shopping more risky than traditional shopping. Online shopping fraud is concealed, and there is no real contact between the two parties, which improves the courage of criminals to commit crimes.
2。 With the popularization of network technology, the expansion of online advertising means the rapid development of formal online transactions, which provides external environment and technical support for criminals to implement online fraud. Some lawless elements found business opportunities, and Li Rongwang published false information to cheat money.
3。 The corresponding laws and regulations are not sound enough. As a new industry, online shopping has not completely replaced traditional shopping, and the laws and regulations in this area need to be improved.
How to defend rights when online shopping is cheated?
First, complain to the website.
All major shopping websites have their own customer service departments to handle all kinds of transaction disputes. Consumers can provide fake and shoddy products photos, chat records, transaction records and other related records to the website, and make complaints or reports. If there is a criminal suspect, major shopping websites will also report the situation to the public security organs in time.
Second, report the case online.
Once you encounter online shopping fraud, you should report it to the public security department in time. In order to prevent more consumers from being deceived, the deceived consumers should report to the public security department in time and ask the public security department to seal up the website and the liar's mobile phone and bank account. Consumers can report or call the police to the network supervision office of the local public security bureau.
Third, complain to the consumer association.
Online shopping goods, like ordinary goods, have consumer disputes and can also complain to provincial and municipal consumer associations. Rights protection hotline 123 15. For the risk of online shopping, the staff reminded consumers to ask for shopping vouchers or save relevant evidence (including electronic version) as much as possible. The actual distributors of online shopping are mostly foreign companies, so pay attention to check the official seal of the bill when receiving goods. If there is any dispute over the purchased goods, complaints should be made to the relevant departments where the bill stamping unit is located according to the principle of territorial jurisdiction.
Methods to prevent online shopping fraud
First of all, we must have a certain understanding of the purpose of our shopping, and online shopping should also "shop around". Not only the price, but also the quality of the goods. For items with lower bids, consumers need to choose carefully and check the prices of similar items on other websites or online stores.
Secondly, carefully identify the contact information and related information left by online sellers. If the seller's contact information is only QQ, email and mobile phone, but there is no specific fixed address and fixed telephone number, or the seller refuses to use instant messaging tools with anti-phishing function, consumers should be vigilant.
Thirdly, using the network search engine, you can check whether the key information left in the supplier information is consistent, such as contact number, contact person, company name, bank account number and so on. If the above information is found inconsistent, consumers should be vigilant.
Fourth, try to go to large-scale well-known shopping websites with credit system and security, such as Taobao, JD.COM, Pedestrian Street Group, etc. Most of these websites use highly secure payment tools as "third-party transaction intermediaries", or implement shopping methods to protect consumers, such as paying after delivery.
Fifth, don't easily disclose your online account number, credit card account number and password to strangers, and try not to use public computers for shopping and payment.