2. Then go to Taobao homepage and click my button in the lower right corner.
3. After entering my Taobao page, click Customer Service Xiaomi on this page.
4. Then enter the customer service dialogue page, enter the simulated customer in the input box, and click Send.
5. At this time, it was found that it was the automatic reply of intelligent customer service Xiaomi.
6. We enter the simulated customer in the input box again, and then click Send.
7. This time, an option of manual customer service will pop up below.
8. Click the option to contact the manual customer service, and a dialog box will pop up, where is your problem, and then click to enter the manual customer service.
9. Then I went to the manual customer service page.
10, and then select the desired service on the manual customer service page, or directly enter questions in the dialog box to communicate with customers.
Precautions:
The human service is responsible for handling accounting request, account maintenance, service allocation, schedule and general information. Manual service is usually conducted by telephone, but it can also be conducted by email, fax, chat, self-service or mail.
Pre-sales services: market research, product design, product description and consulting services.
Sales service: the services provided by the seller to the buyer during the product transaction, such as reception service, delivery service, product packaging service, etc.
After-sales service: any service related to the goods sold and beneficial to the buyer's characteristics, mainly including delivery, installation, product replacement, repair, maintenance and technical training.