Customer service telephone number: 12306
Telephone booking train ticket process:
1. Please make sure that the telephone signal and communication environment are good before making a call.
2. Find out the train number and time you need to buy, and it is best to reserve two sets of ticket purchase schemes for yourself, so as to buy round-trip tickets under special circumstances.
3. In addition to being familiar with the telephone number, you need to know the telephone number of the local railway bureau, so as to avoid the phone being disconnected, and you can also purchase tickets smoothly by calling the local railway bureau.
4. After the telephone booking is successful, be sure to write down the 9-digit order number and the deadline for ticket collection, in case the order fails and the ticket cannot be collected. When you pick up the ticket, you must report the order number and the certificate number used to book the ticket to the conductor, one card and one ticket.
Remember to pick up the ticket within 24 hours after booking successfully. Telephone booking is only valid for 24 hours. After this time, the ticket will automatically expire.
6. There is an automatic ticket vending machine at the ticket office of the station, and you can pick up the tickets by yourself with the second-generation ID card.
Extended data
Frequently asked questions about telephone reservation:
1, telephone booking, which tickets can I buy?
Tickets can be purchased directly by booking tickets by telephone, except for student tickets, disabled soldiers tickets and other tickets that need discount coupons.
2. When can I book tickets by phone?
Telephone booking within 4 ~ 30 days before driving (including the day of ticket purchase); The service time is from 6: 00 to 23: 00 every day.
3. What identification documents can I use for telephone booking?
Please enter a valid ID number when booking tickets by telephone. At present, four kinds of documents are accepted: resident ID card, Hong Kong and Macao residents' travel permit to and from the mainland, mainland travel permit for taiwan residents and valid passports that can be used according to regulations.
4. When do I pay for the telephone booking?
After the telephone booking is successful, please pay the fare when picking up the ticket.
5. When can I pick up the tickets after booking by telephone?
After the telephone booking is successful, please pick up the tickets within the following time: if the tickets are booked before the same day 12, the order will be kept until the next day12; If the reservation is made after 0/2 o'clock on the same day/kloc-,the order will be kept until 24 o'clock the next day. If the ticket is not collected within the time limit, the order will be cancelled.
6. Is there an extra charge for booking tickets by telephone?
When making an appointment call, the railway department does not charge any extra fees except the telephone charges charged by the telecom operators.
There is no service charge when changing tickets at the station ticket window and automatic ticket vending machine.
7. Can I check and pay for the telephone booking on 12306.cn website?
At present, the telephone booking system and the Internet ticketing system are independent systems, and 12306.cn website does not provide telephone booking information inquiry, payment and other services for the time being.
Baidu encyclopedia-railway ticket reservation
China Railway 12306 official website-Telephone booking.
High-speed rail customer service telephone number 12306, booking telephone area code +95 105 105.
China Railway Customer Service Center is an important window for railway service customers, which integrates passenger and freight transportation information of the whole railway and provides passenger and freight transportation business and public information inquiry service for the society and railway customers.
Tickets can be purchased directly by booking tickets by telephone, except for student tickets, disabled soldiers tickets and other tickets that need discount coupons. Please enter a valid ID number when booking tickets by telephone. At present, four kinds of documents are accepted: resident ID card, Hong Kong and Macao residents' travel permit to and from the mainland, mainland travel permit for taiwan residents and valid passports that can be used according to regulations.
Book high-speed rail tickets online?
1. Search in official website 12306 and open official website 12306. Log in to 12306, click "My 12306" at the top right of the page, enter the "Personal Center" page, find it under the "Order Center" column in the list on the left and click it.
2. Query Railway 12306app and open Mobile Railway 12306app. After entering the home page, click "My" below, and click "Not logged in" in the upper left corner. After entering the login registration page, enter the user name and password to login account number 12306. After entering the home page, click "Order" below.
Train ticket consultation telephone manual service Train ticket consultation telephone manual service can be changed to manual service by calling 96006 or consulting telephone 95 105005 to inquire about ticket collection points, ticket purchase and boarding information.
The basic process of railway booking telephone: firstly, prepare ID number, telephone area code of bus station and station, paper and railway booking telephone; Secondly, call the telephone booking number 96006 (information such as train number, fare and remaining tickets can be inquired at the same time); Thirdly, input relevant information according to the voice prompt requirements; Fourth, after the reservation is successful, please record the order number accurately and timely.
Step 5, take your ID card, student ID card (student ticket purchase) and order number to the nearest sales point or the designated ticket window of the railway station to purchase the reserved train ticket. Step 6: Pick up the ticket immediately after the booking is successful. To book a ticket for the next day, you must pick it up six hours before driving. If you book a ticket after the next day, you must pick it up before 24 o'clock the next day, otherwise the booked ticket will be cancelled automatically. Please pay attention to the time of using the car at the ticket window and sales point of the local station so as not to delay the time.
Introduction to 96006
Since 20 10 1, the 96006 telephone booking system of Chengdu Railway Bureau has been officially put into operation. Since then, Sichuan, Chongqing and Guizhou have successfully achieved communication, that is, they can book and pick up train tickets in different places. For example, passengers can book and collect train tickets at Chengdu Railway Station or Chongqing Railway Station in Guiyang.
Telephone booking is accepted daily from 8: 00 to 22: 00 (adjusted to 7: 00 to 23: 00 during peak hours in Spring Festival travel rush). Telephone booking can only be reserved for all tickets, children's tickets and student tickets, and other tickets must be reserved at the station window. Tickets can be picked up at designated windows of Chengdu Railway Bureau stations and online ticketing outlets. If you need to change your ticket after booking successfully, you should call the booking phone first to cancel the booked ticket and then book again. Call 96006 for manual service or call 95 105005 for information on ticket collection, ticket purchase and boarding.
Railway 24-hour service hotline telephone railway customer service telephone manual service hotline 24 hours is 12306. 12306 online customer service is 24-hour self-service, and you can consult if you need it. China Railway Hotline 95306, booking telephone 95 105 105.
"Railway 12306" is the official mobile phone ticketing application software launched by China Railway Customer Service Center. It shares user, order, ticket amount and other information with the official website of train tickets, and uses unified ticketing business rules. The software has the functions of air ticket reservation, online payment, change, refund, order inquiry, common contact management, personal data modification, password modification and so on.
On June 5438+ 10, 2022, the railway department coordinated the precise requirements of epidemic prevention and control and the convenient travel needs of passengers, and constantly improved service measures to facilitate passengers to purchase tickets and return and change their visas. Extend the ticketing service time of 12306 website from 5: 00 to 23: 30 every day to 5: 00 to1:00 the next morning; Provide 24-hour internet refund service, and the deadline for refund is extended from 25 minutes before the bus stop.
Quality requirements of railway customer service telephone manual service hotline
Rich industry knowledge and experience is an essential weapon to solve customer problems. No matter what industry you do, you need professional knowledge and experience. You should not only know how to communicate with customers and apologize to them, but also become an expert in product knowledge and be able to explain all kinds of related questions raised by customers.
If the customer service staff can't become professionals in the industry, not professionals, then some problems may not be solved. As customers, what we want most is the respect and help of service personnel. Therefore, customer service personnel should have rich industry knowledge and experience.