1 Is the product description complete and specific at a glance? (origin/texture/specification/color/use/warranty description, etc.). )
2 Whether the product pictures are clear and detailed (front/back/inside/outside/special parts, etc.). )
Do you have important information such as your contact information (QQ/ mobile phone/email address, etc.)? )/Delivery method/bank account number is prominently displayed in the store?
Will you ignore "spectators" and focus only on "buyers"?
5 Is it supercilious and natural to smile when talking with customers (using instant messaging software correctly)? And use basic polite language?
Do you really recommend it from the customer's point of view and on the principle of customer's consumption demand?
7 is to clinch a deal as soon as possible, not seeking truth from facts and boasting against one's will, making promises casually or even avoiding "flaws", forcing people to buy them, and stalking them?
In order to avoid delivery errors and potential conflicts and disputes in the future, can you reconfirm the relevant information of the goods purchased by the buyer in person after the transaction? (Name/style/size/number of pieces/color, etc. )
In order to avoid delivery errors and possible hidden dangers, have you asked the customer whether the delivery address/name and telephone number have changed?
10 in order to avoid the freight problem of express delivery, did you pay attention to overweight express delivery and communicate with customers in time before the transaction?
1 1 In order to avoid disputes caused by incorrect mail rotation, did you pay attention to asking in advance whether there is a site at the customer's receiving address?
12 do you have the courage to "tell the truth first" and may take the risk of trading losses? Inform some customers in advance, because there is no station at the remote delivery location, customers need to pick up the goods at home.
13 you will treat all customers equally? And won't you treat customers differently because of the amount of money they buy or because they can't pay online in time?
14 has made a commitment and guarantee to its products with a positive tone and firm confidence?
15 in order to avoid future disputes, did you remember to remind the buyer to check or print the receiving instructions and stick them on the package before signing in front of the courier?
16 you will feel that minor problems are not problems. As long as they are not serious and hold the idea that customers may not see them, what about shoddy?
17 if you are selling clothes, will you cut and iron the lines for your customers before delivery?
18 will you contact the customer who automatically takes photos for payment (confirm photos/confirm delivery address/explain delivery time, etc.)? ) before delivery?
19 in order to avoid customer complaints, did you deliver the goods quickly without delay?
In order to satisfy customers with your service, are you careful, firm and reliable in packaging, regardless of the price of the goods?
2 1 if possible, have you thought of giving customers extra small gifts to give them more surprises and happiness?
Will you take the initiative to send the wrong one yuan and two yuan in the package back to the customer?
Did you remember to confirm the delivery in time on the computer and tell Want Want buyers the express delivery number after delivery?
After receiving the goods, did the customer take the initiative to ask about the satisfaction degree of the goods?
When you are questioned and expressed dissatisfaction because of the wrong choices and judgments of customers, do you first admit with an open-minded and understanding attitude that your work mistakes caused the customers' regrets? Or fight for it? Disdainful accusations or even nonsense?
26. Is there any case where a customer receives the goods and accepts them, but is told that he doesn't like them or the size is not suitable, but asks for a return? No complaints?
Do you remember to send sincere wishes and greetings to customers on important festivals?
Do you know all the customers who have already made a deal? (Write down the customer's characteristics in the remarks, such as liveliness/frankness/like to use expressions/slightly fat 165/ evaluate timely payment/Liaoning, or Zhejiang/Yu Shao/like to dress up as a lady/teacher/like to bargain/evaluate untimely, etc. )? ) The next conversation is like a flowing answer?
After work, are you willing to treat customers as friends and listen patiently to their parents' complaints and sighs?
When customers become sellers and need your help, are you willing to help and bless them as always?
3 1 will you record a kind of "potential customers" with few words or no transactions in the category of instant messaging software? Then simply write down their purchase needs? Looking for a big leather bag or looking for a red wallet in the shop but it's too short?
Will you answer the questions carefully and patiently, without missing a customer message (including baby message/store message/instant messaging software message /E-mail message, etc.)? )?
Have you paid attention to using the "automatic reply" function when you are not near the computer, so as not to make customers think that your service is poor or your attitude is slow?
Will you accept customers' criticisms and suggestions on your people, goods or business, and then make modest improvements instead of scoffing, feeling ashamed and angry?
Without knowing that your accumulated shopping meets the VIP membership standard, will you take the initiative to discount your customized customers?
I always believe that everything in the world "has consequences for every cause". It is speculated that a carefully watered and carefully cultivated seedling will thrive. Compared with people, only by forming strict and strict habits and adjusting in time in the constant "painful fission" can we find our own way of "dealing with people". I always feel that being able to write does not mean that I have reached "perfection" and "extreme". On the contrary, in the process of writing words one after another, I often let myself touch different corners of my heart and find many bits and pieces that I have neglected. The above list is only for myself or some people in need, since the enlightenment.