Telesales: Hello, is this Mr/Ms * *?
Telesales: We are customer consultants of XX Decoration Company. My surname is X. Do you have any plans to decorate the house in your community recently?
Customer response
1, "I'm busy now"
A customer may say "I'm busy now" and then hang up directly. You can adjust your mood and continue to call the next customer. The customer may say something like "I'm in a meeting", so you should say "Sorry to bother you, goodbye!" )
2. "I don't decorate at present/have no decoration plan."
Telesales: "When are you going to decorate?"
3. "I don't know, there is no plan at present."
(At this time, it is necessary to distinguish why the customer does not decorate, and whether the house is an investment or self-occupation. Some customers say they have plans, but they have no money to decorate. Then you can invite customers to get to know the company first and wait until the renovation plan comes out. Then you need to keep in touch. )
Telesales: So, will you decorate this year?
4. "I don't have this plan yet. I don't have any plans at present."
Telesales: (If the customer has a good attitude and a gentle tone) "Ha ha, you can come to our company and have a look. It will be helpful for your future decoration. " (You can tell them which communities you have worked in)
Telesales: (If the customer's tone is blunt and impatient. Then be reasonable and don't bother him at this time. ) Sorry to bother you. Have a nice day. Goodbye!
5. "Decoration in the second half/two months"
Telesales: I'll contact you then. You are welcome to visit our company and get to know us when you are free. Our company is in ...
Customer: OK, I'll go to (your company).
Telesales: I'm sorry to bother you, but I wish you a happy day. Goodbye!
6. "I'm not sure at the moment. I will contact you when I need it. "
Telesales: You are welcome to visit our company and get to know us when you are free. Refer to the model house made by our company. Sorry to bother you, have a nice day. Goodbye!
7. Customers are hesitant
Telemarketing: At present, our company has done a lot of construction sites in the * * community, and now we are making several sets. When do you think you will have time to visit our company? The design, construction and management of our company are in place. You can go to our company to learn something first.
Customer: I haven't been in space recently (customers who need to decorate)
Telesales: So when are you free?
Customer: It will probably take the weekend to be free (customers who need to decorate)
Telesales: Then I will contact you on Friday afternoon to confirm the time.
Guest: OK. (Confirm the time of our meeting)
Telesales: I'm sorry to bother you. I wish you a happy day. Goodbye!
Telesales: So when are you free?
Customer: I'm very busy recently. I don't know when I will have time.
Telesales: Otherwise, are you free after work in the evening, or when are you free? what do you think?
Guest: Let's talk about it when I'm free.
Telesales: OK, I'll contact you in a few days, OK?
Telesales: Otherwise, are you free after work in the evening, or when are you free? what do you think?
Guest: I have two hours tomorrow afternoon.
Telesales: Then I'll talk to you tomorrow afternoon. About what time in the afternoon? Where is it?
Second, about the decoration price
The area used for decoration is the interior construction area, not the construction area, so when the customer tells you how many square meters the house is, ask clearly whether it is the construction area or the interior construction area.
Generally speaking, the labor cost is calculated according to the project, not according to the room area. For the mid-range modern style, the living room is tiled and the bedroom is paved with solid wood floors.
Q: How much does it cost to build my house?
Answer 1: "The materials, things and techniques used in each house are different, depending on your design scheme and materials."
Answer 2: "For example, the same set of three rooms is different from Chinese and European styles if it is modern. In general, we still have to finalize the design plan to know how much it will cost to decorate this house. "
Q: I am a modern style and medium-grade material, so according to the house you made before, how much is it?
Answer: What is the area of your house?
General customers will tell you an approximate area, such as 120 square meters. Then you have to ask whether this is the building area or the indoor area. If it is the building area, ask the customer whether the building is a high-rise building with elevators, a small high-rise building or a multi-storey building without elevators. Because the occupancy rate of buildings with elevators is different from that without elevators. Generally, the occupancy rate of elevators is about 80-85%, and the occupancy rate of elevators is 85-90%. Therefore, if it is with an elevator, the interior area can be calculated according to 80% of the construction area; If it is a multi-storey building without elevators, then the room rate will be calculated according to 85%.
When calculating the interior construction area according to the occupancy rate, for example, the interior area is 100 square meter, you can tell the customer that we have two forms: all-inclusive and semi-inclusive. When the customer knows an approximate price, you can tell the customer according to the summary table of the site renovated by the company, which community is currently building a house with the same area as him, and what is the half-price package.
Third, the time of calling.
1, three do not play
Not in the morning, not at night, not at dinner.
Old customers can call back before 9 pm.
Don't call new customers after work.
Otherwise, it will be regarded as telephone harassment.
2, three must play
After work 1 hour, before work at noon, before work in the afternoon.
I will be busy when I first go to work, so it is not appropriate to make a phone call.
1 hour later, the work is almost arranged, so you can make a phone call.
Before work, most people are anxious and time is hard, so making a phone call can just relieve loneliness.
Extended data:
Customer psychology:
1. Please welcome me with a smile. I am very sensitive and can feel your emotions. I like a happy life like you.
2. I like being respected, I like being remembered, and I want to know who you are;
Please don't rush to sell your products. Please know what I need first, and I will buy it.
I don't have many questions, but please help me solve them sincerely. You helped me, and I can trust you easily.
5. If I am choosing products for my relatives, I hope you care about him as much as I do, and I will be moved;
6. I have known since I was a child that Wang Po sells melons, so I don't like to flaunt myself. I believe in real data.
And irrefutable third-party evidence;
7. If I don't want to buy it for the time being, can you talk to me more? I don't like this cold attitude.
8. Please smile and say goodbye to me; I will come again. Please remind me if I don't remember.
9. I will be happy to make friends with you, and I will be happy to help my friends;
10. If there is an occasional surprise, even a salted egg, I will move you to remember me as a friend;