In order to promote the construction of a harmonious Foshan and broaden the communication channels between the government and the masses, the Foshan Municipal Government, in accordance with the principles of "adapting measures to local conditions, establishing brands, key construction, linkage services, centralized supervision and enterprise operation", integrates the original telephone resources of the mayor (district head) 12345, and builds "Foshan 1238+02348" with a high starting point and high standards. The hotline was put into trial operation on June 1 in 2007 and officially opened after September 1. Hotline 12345 provides "unified, standardized, efficient and convenient" telephone consultation service for citizens and enterprises in Foshan and its five districts, and the consultation scope includes administrative services such as administrative examination and approval and administrative law enforcement of various government functional departments. The hotline will timely convey the opinions and suggestions reflected by the masses to the government to the relevant departments through the hotline 12345. In order to answer people's inquiries timely and accurately, the hotline 12345 has built a knowledge base of centralized examination and approval information and other work information of municipal and district administrative departments. At present, more than 10000 pieces of information have been collected. At the same time, the 12345 hotline has also established a member unit network composed of municipal and district administrative departments and other related units, forming a linkage service system. At present, there are more than 300 members of 12345 hotline. 12345 hotline adopts the mode of "separation of transportation and management" jointly established by the government and professional operators. The hotline call center is located in the administrative service center of the municipal government (No.28, Ji Hua Fifth Road, Chancheng District). The administrative service center is responsible for management and supervision, and China Telecom is responsible for daily operation and maintenance. At present, there are 32 operators and 4 shift supervisors. The service form of the hotline 12345 is mainly by telephone, and the manual service hours are from 8: 30 to 17: 30 every Monday to Friday (except holidays), and the automatic voice or telephone recording service hours are from 17: 30 to 8: 30 the next day, and holidays are all day. The citizens only charge the normal local telephone charges when calling the hotline 12345. After the opening of the administrative service hotline (12345) featuring government consultation, it will form a government hotline service system together with the emergency help hotline (1 10) and the administrative complaint hotline of our city, making contributions to building a service-oriented government, improving the level of administrative services and accelerating the construction of a prosperous and harmonious Foshan in our city.