Complaint means that the victim's rights and interests are infringed by the organization involved and he has the right to claim rights from the relevant state organs. The complainant is a person whose rights and interests have been infringed. Consumer's complaint refers to the behavior that consumers request the mediation of consumer rights protection organizations to safeguard their legitimate rights and interests after they have a consumer rights dispute with operators because of their daily consumption needs to buy or use goods or receive services.
Consumer complaints can be made by telephone, letter, interview and internet. But no matter what form it takes, the following contents must be made clear: First, the basic situation of the complainant. That is, the complainant's name, gender, contact address, contact telephone number, postal code, etc. The second is the basic situation of the respondents.
That is, the name, address and telephone number of the defendant. The third is the time, brand, origin, specification, quantity and price of the goods purchased. The fourth is the specific situation of the damage, the time to find the problem and the process of negotiation with the operator. Fifth, shopping vouchers, warranty cards, copies of agreements, etc.
Consumers' associations accept the following complaints according to law: (1) Consumers complain that their rights and interests have been damaged due to the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests. (two) consumers' complaints about the operators' failure to fulfill the legal obligations stipulated in the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. (three) complaints about the damage to farmers' rights and interests due to the purchase and use of seeds, fertilizers, pesticides, agricultural films, agricultural machinery and other means of production directly used in agricultural production.
Consumer associations do not accept the following complaints: (1) disputes between operators; (2) There is no clear defendant; The defendant can't be found, and the defendant's address is unknown. (3) The business operator has truthfully explained to the consumers in advance that the goods are defective, etc. (four) the two parties to the dispute have reached a settlement (mediation) agreement and have fulfilled it, and there is no new reason and relevant basis; (five) disputes caused by investment, reproduction and other needs.
(six) consumers can not provide any necessary evidence; If the goods exceed the three-guarantee period or shelf life, the defendant will no longer be liable for breach of contract. Without shopping vouchers, consumers can't prove that their rights and interests have been infringed. (seven) the relevant administrative departments, arbitration institutions or courts have accepted and handled. (eight) the laws, regulations or policies clearly stipulate that it should be handled by the designated department. (nine) the consumer fails to install, use, keep or disassemble the goods according to the instructions for the use of the goods, causing damage to the goods or personal injury; (ten) the other is not in conformity with the provisions of national laws, regulations and rules.