First, the main operating positions
1. Conductor: Responsible for selling tickets, changing tickets and refunding tickets, and providing customer service and consultation.
2. Security personnel: responsible for security inspection of passengers to ensure that luggage and passengers meet safety requirements.
3. Passenger driver: responsible for driving high-speed trains and transporting passengers to their destinations on time and safely.
4. Attendant: Responsible for the services on the train, including ticket checking, guiding passengers to get on and off, assisting passengers to solve problems and providing necessary services and information.
5. Station staff: including station attendants and traffic controllers, responsible for the daily operation management, train dispatching, passenger service and safety management of the station.
Second, management positions
1, stationmaster/conductor: responsible for station/train management, including personnel dispatch, safety management and customer service.
2. Operation Director: responsible for the operation and management of stations/trains, including train arrangement, dispatching, staff training, handling customer complaints, etc.
3. Passenger Transport Manager: Responsible for the management of the whole passenger transport department, including formulating passenger transport strategy, optimizing operation process and monitoring service quality.
4. Safety officer: responsible for the safety management of stations/trains, including formulating safety rules and regulations, arranging safety training, checking hidden dangers and responding to emergencies.
5. Financial/human resource management: responsible for the financial, human resource management and related affairs of the station/passenger transport department.
These posts * * * together form the basic passenger team of high-speed rail, which ensures the normal operation of high-speed rail and the safe and convenient travel of passengers.
The grass-roots management of high-speed railway mainly includes levels.
1. Leadership management: First of all, the grass-roots management of high-speed railway needs an effective leadership team, including stationmaster, train conductor and operation director. They are responsible for the management and decision-making of various tasks and ensure that all tasks are completed on time.
2. Human resource management: The grass-roots management of high-speed railway needs reasonable allocation of human resources, including recruitment, training, post division and performance appraisal. Scientific and reasonable human resource management can ensure the normal operation of posts and the development of employees.
3. Operation management: The grass-roots management of high-speed railway needs comprehensive management of operation, including train dispatching, scheduling and train operation monitoring. Through scientific operation and management, the punctuality rate of trains and passenger satisfaction can be improved.
4. Safety management: The grass-roots management of high-speed railway needs to attach importance to safety management, including formulating safety standards and rules and regulations, arranging safety training, and strengthening equipment maintenance and hidden danger investigation. To ensure the safe operation of the train and the personal safety of passengers.
5. Service management: The grass-roots management of high-speed railway needs to pay attention to passenger service, including setting service standards, training flight attendants, providing convenient ticket sales and information consultation. Thereby improving the travel experience and satisfaction of passengers.
6. Financial management: The grass-roots management of high-speed railway needs financial management, including budgeting, cost control and fund use. To ensure the realization of economic benefits.
Through effective management, the grass-roots management department of high-speed railway can coordinate all work, improve operational efficiency and service quality, and provide passengers with a safe, fast and comfortable travel experience.