1. Actively safeguard the company's reputation and publicize the property;
2, warm reception, careful explanation, patient service, we must make customers satisfied with the services we provide;
3. Fully and skillfully master the planning, design, construction and management of the property, understand the real estate laws and regulations and related transaction knowledge, and provide customers with satisfactory consultation;
4. Make personal sales plans and plans, and sell in strict accordance with the company's sales price and delivery standards;
5. Explore potential customers;
6. Conduct market research and study the collected information;
7. Pay attention to the confidentiality of relevant information, customer files and sales;
8. Report customer information to the head of the sales department in time, so that the company can change its sales strategy in time;
9. Record telephone consultation and customer reception every day;
10, to help solve customer after-sales service;
1 1, sales colleagues should respect each other, learn from each other, and put team interests first;
12, do a good job of customer tracking and contact;
13. Make sales summary every day and work summary every month;
14. Keep the facilities on the sales site in good condition and clean.
Property consultants themselves should be proficient in the basic knowledge of real estate; In addition, we should be familiar with the circulation process of sales and master the sales skills such as negotiation skills, oral skills, language skills of product sales, telephone follow-up sales skills and sales persuasion skills. And you can quickly analyze customers' buying behavior, decision-making and psychology, and skillfully use many application skills such as promotion and comparison!
At present, there is no traditional salesperson in the sales office, and the title of salesperson has been replaced by "property consultant" or "sales consultant". In the change of this title, the single sales function of sales staff has also expanded to the comprehensive service function of "property consultant" According to Carmel and other project sales leaders, the current real estate (sales) consultants are not only different from traditional salespeople in name, but also different in service awareness and service scope. They not only have high cultural quality, but also have the knowledge of finance and financial management after systematic training in real estate. They have the characteristics of compound talents and can provide customers with consulting services such as buying a house, lending and market analysis. For property buyers, the enthusiasm and professional knowledge of property consultants can make people realize the connotation of this property, generate trust and be more willing to buy a house in this property.
To be an excellent property consultant, you should at least have the following characteristics: (1) love for the industry; (2) Strong ambition; (3) Being able to withstand the pressure and fast-paced work at the beginning of this career; (4) Learning spirit; 5. Have the ability to manage money for customers (real estate financing, investment guide, credit financing); (6) The accumulation of resources (houses and customers) and the secondary exploration and introduction of old customer resources.