Telecom industry is a technology-intensive industry, basic industry, strategic industry and leading industry of national economy, and it is one of the industries with the highest level of informatization and informatization technology in China. Telecom operators mainly provide users with various communication and information services by planning, building, managing and operating telecom networks. At present, the ITSP3.0 plan proposed by China Telecom puts forward higher requirements for the intelligent support of operation support system, China Unicom puts forward the requirement of continuously strengthening customer service support for provincial companies, and puts forward the U-Cloud information plan at the group level to strengthen the intensive management of operation support system. China Mobile has obtained a broadband license, which requires higher support for broadband operation support system. The future operation support system will achieve greater development in the following aspects.
1. service operation support: the homogenization of operators' business is approaching and the competition is becoming increasingly fierce. The level of customer service will be the key to determine the next customer satisfaction. Operators will compete in customer service support, such as customer self-service and self-opening, and the service will be more simplified and convenient. Deepening OSS customer service support is the focus of operators' investment.
2. Enterprise information integration: With the continuous expansion of the support scope of the operator's operation support system and the continuous integration of the system, the requirements for integrated collaborative support will be higher and higher, enterprise information integration will be more widely used, and the market scale of application integration platform and data integration platform will continue to expand.