First of all, we must appease parents' emotions and do a good job of communication!
Parent, I understand how your feels. First of all, I sincerely apologize to you. We will make proper arrangements as soon as possible. In order not to affect children's normal study, we will arrange a teacher with more experience and better teaching!
In fact, the flow of teachers, I also suffered a lot of grievances and pressure!
You see, I have worked hard to train a teacher, but when it comes to employing people, she has to leave for personal reasons. I'm really wronged and uncomfortable! You know, the hidden cost of training a teacher is often three times her salary!
But there is no way!
No one can guarantee that teachers will never leave their jobs, as all enterprises do. As the saying goes, all good things must come to an end!
Therefore, the teacher can give up the fact that I knocked out my teeth and swallowed them in my stomach, but I can't!
However, you don't have to worry too much. Fortunately, there are not many students. I'm going to arrange for our teacher to take over this class. She is our teaching supervisor, and she is superior in education, teaching experience and sense of responsibility! She is familiar with our class, and there is still a handover period before Teacher * * leaves!
I believe the children will like her soon!
Second, in principle, try to communicate as much as possible, there is no breach of contract, and the fee will not be refunded.
In principle, no one stipulates that teachers can ask for a refund, so the reasons for parents to refund fees are not sufficient!
Of course, we should reduce the negative impact of teachers' resignation on students' learning as soon as possible!
Parents are worried about whether the teacher's resignation will affect their children's study, or whether the children like the former teacher and now have a new teacher, will they feel uncomfortable … and so on!
From this point of view, schools are also responsible!
Although we can understand their feelings, as an organization, as long as there are no mistakes in principle, these things will not be sufficient reasons for refunding fees!
Once the organization easily agrees to refund the fee, it may have a broken window effect and drive other parents, which will be difficult to manage in the future. So try to communicate as much as possible, find ways to reduce the influence, arrange excellent teachers to communicate with parents, try to appease the work and handle it properly.
Third, improve the teacher flow mechanism from the mechanism.
From this incident, it also reflects the lack of personnel system within the organization, and the stability of the team is very important. Therefore, according to the employee handbook (templates have been provided in the group), the personnel system and employee resignation and dismissal system are clarified to minimize the impact of resignation and dismissal!