How to contact Taobao Xiaoer customer service for mobile phone Taobao

Everyone will definitely encounter some problems in the process of shopping on Taobao. When they can't coordinate with the merchants, or see the registration of Taobao activities and the rules they don't understand, they need the intervention of Taobao shop assistants. How to contact Taobao assistant? I'll teach you today.

operational approach

0 1

Search for "Taobao" by search engine, enter Taobao homepage, click Pro at the top of the page, please log in, as shown in Figure 1, enter the login page, then enter the user name and password, click Login, or open the mobile app and scan the QR code to log in.

After logging in successfully, find the "My Taobao" menu bar at the top of the browser and click to enter the bought baby page. This step will enter the buyer's personal center, and you will see the details of the goods you have purchased before.

After entering the personal shopping details page, you will see an option of "contact customer service" at the top of the page. Move the mouse over the button and a drop-down list will appear. Click Customer Service to enter the buyer's customer service page.

After clicking, the window shown below will pop up. There are two options in the upper right corner of the window, namely "Contact Xiaomi" and "Self-service". As shown in the figure, the Contact Xiaomi window opens. You just need to click and tick the corresponding problem according to the situation of the problem, and you can find the corresponding solution.

There is an input box at the bottom of the page, which you can enter according to your own questions. If there is the same question answering column, the robot will automatically extract the corresponding information hyperlink and send it in this window. There is also a customer service phone number in the lower right corner of the page, or you can call directly for consultation.

If you click the "self-help" option in the fourth step, the following window page will open. You can directly enter the content at the top of this window, and there will be related tabs on the left. You can click to view the content according to your own needs.

If the seller encounters a problem, it is the same operation. Select "Contact Customer Service" on the home page to enter the seller's customer service center, select the corresponding question, or enter your question. You can also find Taobao customer service to solve the corresponding problems.