Contact information of Taobao:?
1, Taobao's consumer hotline: 0571-88158198, providing all kinds of business consultation for Taobao buyers 24 hours a day.
2. Taobao market merchant hotline: 057 1-88 157858, providing all kinds of business consultation for non-Tmall sellers 24 hours a day. ?
3. Ali Mom Hotline: 057 1-88 157999, which provides business consultation on clean out treasure to train, Diamond Exhibition, Taobao Alliance and online sales promotion from 9: 00 to 0: 00 Monday to Friday. ?
4. Taodian hotline: 400-8267-7 10, providing Taodian business consultation from 9:00-2 1:00 Monday to Sunday.
Extended data
Taobao various complaints notice:
1, illegal goods report (selling prohibited goods, selling fake goods)?
Informants can report the product by entering the specific product details page. Only the reported person can self-check the goods. If it is illegal, please take it off the shelf in time. No need to appeal, Taobao can verify it. ?
This report is anonymous, and the reported party will not be able to view the informer's information. ?
2. Report of intellectual property infringement?
If the whistleblower finds that the shopkeeper on Taobao has published information that infringes your (or your customer's) intellectual property rights (including trademark rights, patents, copyrights, etc.). ), please log on to the intellectual property protection platform of Alibaba Group and submit relevant evidence documents, which will be handled by Taobao customer service. ?
This report is anonymous, and the reported party will not be able to view the informer's information.
Taobao official website-Customer Service
Taobao Help Center-Initiation Path and Appeal Method of Various Reports in Taobao