1, first open the mobile phone Taobao.
2. Then click "My Taobao" on Taobao. Then, select Refund/After-sale in "My Taobao"
3. After entering "Refund/After-sale", select the goods to fill in the logistics information, and click "View Details".
4. Select "I sent it" in "Refund Details".
5. After that, you can fill in the logistics number and contact number, or upload the voucher and the reason for refund.
6. This page will appear after confirming the filling point, indicating that the filling is successful and waiting for the seller to refund.
Extended information Taobao application for refund/after-sales process summary:
Tips: When there is a problem with your order and you need a refund/after-sale, I suggest you contact the seller first, and the seller will actively help you solve the problem; If you can't reach an agreement with the seller, I suggest you check the specific refund operation process according to your order status. ?
Refund/return application succeeded.
Five days after you apply for a refund, if the seller fails to reply to the refund application within the time limit, a refund agreement will be reached by default, and the buyer will directly refund or enter the refund procedure according to the agreement in the refund agreement.
If the seller refuses the refund application, members can choose to "modify the refund application" or "ask Taobao to intervene".
Tips: The buyer has returned the goods, and the customer service intervention cannot cancel the refund.
The order is displayed as "waiting for the buyer to pay", which means that you have not paid successfully. Buyers and sellers can close the transaction after negotiation, or the seller can close the transaction or the system will automatically close after timeout.
If you find that the order is in this state after the bank deducts money, please don't worry. Alipay will check with the bank on the next working day and refund your repeated payment!
Tips: There will be a limit of 5 times for buyers to close their positions every day. After 5 operations, it can only be closed by the seller.
The order is displayed as "Transaction Closed". This transaction status indicates that the transaction has ended and it is impossible to apply for a refund.
Refund/return application succeeded.
Five days after you apply for a refund, if the seller fails to reply to the refund application within the time limit, a refund agreement will be reached by default, and the buyer will directly refund or enter the refund procedure according to the agreement in the refund agreement.
If the seller refuses the refund application, members can choose to "modify the refund application" or "ask Taobao to intervene".
Tips: After-sales rights protection has only one chance, and it will not be re-initiated after revocation. ?
Tips: The seller can apply for a refund/return within 20 days after delivery. If you have any objection to the goods within 15 days after the successful transaction, you can apply for after-sales rights protection. If the time limit has exceeded, you need to communicate and negotiate with the seller through Ali Want Want.
Taobao official website-help center