Article 26 of the Electricity Law of People's Republic of China (PRC) * * * Power supply business institutions in power supply business areas have the obligation to supply power to users in their business areas in accordance with state regulations; Shall not, in violation of state regulations, refuse to supply power to units and individuals that apply for electricity in their business areas. To apply for new electricity consumption, temporary electricity consumption, increased electricity consumption, change of electricity consumption and termination of electricity consumption, procedures shall be handled in accordance with the prescribed procedures. Power supply enterprises shall publish the procedures, systems and charging standards for electricity consumption in their business premises to provide information for users.
Article 60 If an electric power operation accident causes damage to users or third parties, the electric power enterprise shall be liable for compensation according to law. Electric power enterprises shall not be liable for compensation for power operation accidents caused by one of the following reasons:
(1) force majeure;
(2) The user's own fault.
If the fault of the user or the third party causes damage to the power enterprise or other users, the user or the third party shall be liable for compensation according to law.
Extended data:
"Ten Commitments" of Power Supply Service of State Grid Corporation of China
1, urban area: the reliability of power supply is not less than 99.90%, and the voltage qualification rate of residential clients is 96%; Rural areas: the reliability of power supply is not less than 99.5%, and the qualified rate of residential client voltage is 94%. ?
2. Provide 24-hour power outage repair service, and the time for power supply repair personnel to arrive at the scene generally does not exceed: 45 minutes in the urban area; 90 minutes in the countryside; 2 hours in special remote areas. ?
3. The power supply facilities are scheduled to be overhauled and blacked out, and announced to the public 7 days in advance. Take power outage measures for customers who are in arrears with electricity charges according to law, send a power outage notice 7 days in advance, and resume power supply within 24 hours after the fees are settled. ?
4. Strictly implement the electricity price and charging policies formulated by the competent pricing department, and timely disclose the electricity price, charging standards and service processes in the power supply business premises and websites. ?
5. Response period of power supply scheme: residential customers shall not exceed 3 working days, low-voltage power customers shall not exceed 7 working days, high-voltage single-power customers shall not exceed 15 working days, and high-voltage dual-power customers shall not exceed 30 working days. ?
6. Time limit for power connection: After the electrical engineering inspection is qualified and the relevant procedures are handled, the residential customers will send electricity within 3 working days, and the non-resident customers will send electricity within 5 working days. ?
7. After accepting the customer's application for checking the billing watt-hour meter, the test result shall be issued within 5 working days. After the customer proposes that the meter reading data is abnormal, verify and reply within 7 working days. ?
8, when the power supply is insufficient, can't guarantee the continuous power supply, in strict accordance with the government approved the orderly power plan to implement peak-shifting, stop power limit. ?
9. The power supply service hotline "95598" accepts business consultation, information inquiry, service complaints and power outage repair 24 hours a day. ?
10. After accepting the customer's complaint, contact the customer within 1 working days and reply to the handling opinions within 7 working days.