Office, Party Committee Office, Commission for Discipline Inspection (Supervision) Office, Trade Union Office, Human Resources Depa
Office, Party Committee Office, Commission for Discipline Inspection (Supervision) Office, Trade Union Office, Human Resources Department, Finance Department, Legal Audit Department, Planning and Development Department (Secretary's Office), Marketing Department, Safety Production and Quality Management Department, Purchasing Department, Administration Department and General Management Department of Group Company. Mission: Committed to becoming a leading information technology and business service provider in the field of air travel.
This mission clarifies the role that China TravelSky should play in China's aviation tourism industry, endows China TravelSky with the responsibilities it should bear to shareholders, customers and employees, and fully embodies the requirements of all stakeholders:
Requirements of the state and the Civil Aviation Administration: support the rapid growth and competition requirements of aviation and tourism; Become one of the backbone forces to ensure national information security;
SASAC and other investors' requirements: China Airlines should become a high-tech, powerful and distinctive service provider for China's aviation and tourism industry; Maintain the first position in the China market; Provide long-term stable and attractive return on investment.
Requirements of customers (including airlines, airports, agents and consumers). ): Efficient, stable and low-cost information service.
Employee requirements: provide attractive working environment and good development space.
Business philosophy: safety first, service wins customers, and information creates value.
Safety first: the premise and foundation of information service enterprises' survival is to ensure information security. China Airlines puts information security in the first place, maintains national information security, promotes industry development, protects customers' interests, and strives to achieve continuous information security.
Win customers with service: Service quality directly affects customers' perception, recognition and reputation of China Airlines. The service work must be carried out for a long time. In the process of service, we must constantly improve our methods and strengthen our awareness, so as to win customers and stabilize the market.
Let information create value: The information products and services provided by China TravelSky enable customers to store, protect, optimize and utilize their huge and growing information resources in the most cost-effective way, and help them expand their business, improve their services and improve their operational efficiency.