1, the customer service hotline refers to the customer service hotline through manual, automatic voice, SMS, fax, email, etc. Provide you with professional services such as business consultation, business acceptance, complaints and suggestions on business or work 24 hours a day. Customer service hotline is a communication channel for a company's external service.
2. Features; This one-to-one online customer service mode is not only convenient and fast, but also increases the probability of dialogue between users and customer service personnel, and users can obtain the required information more intuitively.
3. Various forms: With the continuous development of e-commerce, the traditional single customer service model-telephone customer service, due to some objective conditions such as time and region, has been unable to meet the needs of users, integrating various service elements such as "customer service, commodity shopping guide and marketing" and seamlessly embedding customer service into pre-sale, in-sale and after-sale processes. Customer service personnel respond to users' needs in time through the system, put forward guiding suggestions when users encounter difficulties, and solve various problems encountered by users in time. This one-to-one online customer service mode is not only convenient and fast, but also increases the probability of dialogue between users and customer service personnel, and users can obtain the required information more intuitively.