China Telecom has built a comprehensive service window to realize the service concept of "one-stop access and one-stop purchase" for customer service.
Adopt the national unified special service access code 10000, integrate the original special service numbers, take the telephone network as the main information exchange channel, provide users with services such as consultation, inquiry, acceptance and complaint of various telecom services, and establish a rapid customer response center for basic telecom services and various telecom value-added services based on the customer service platform.
Extended data
1, dial 10000 tariff standard.
As the customer service hotline of China Telecom, like other telecom operators, you can use China Telecom's fixed line, CDMA mobile service and PHS for free, even if the customer is turned off. When using the fixed line and fixed line of China Unicom, GSM\WCDMA, PHS and China Mobile GSM\TD-SCDMA, it will be charged according to the ordinary telephone charges.
2. The business orientation of China Telecom.
Service Orientation: China Telecom's comprehensive service window, an important channel for information exchange and communication between telecom enterprises and users.
Business orientation: focus on basic telecom services, actively develop new value-added services, and realize diversified business development.
Market positioning: brand service hotline for our customers, dedicated to building a world-class customer service center.
Baidu encyclopedia -No. 10000