The 95598 customer service hotline of State Grid Customer Service Center, which integrates automatic and manual services, provides customers with 24-hour, all-round one-stop service, mainly providing services such as fault repair, electricity fee inquiry, power business consultation, complaints, reports and suggestions.
The call center of State Grid is divided into two centers. China Southern Power Grid governs Guangdong, Guangxi, Yunnan, Guizhou and Hainan, and each province has a call center. The number of the call center is 95598.
Extended data:
When 95598 customer service hotline accepts fault repair:
Will ask the fault situation to judge and classify;
Then according to the nature and classification of the fault, the work task list is transmitted to the nearest emergency repair team;
After receiving the task list, the repair team will carry out repairs according to the principle of "big first, then small".
After finding out the fault situation, the emergency repair personnel will inform the 95598 customer service personnel of the fault situation and the estimated repair time in time, and the work order will be eliminated in time after the fault is handled.
95598 customer service staff will be in 24 to 48 hours.
The service return visit listens to the opinions and suggestions of citizens and customers to ensure that the whole emergency repair link is fast, effective and reasonable.
References:
State Grid -95598 Intelligent Interactive Website