Firstly, the one-click call service for the elderly is realized. From now on, people over the age of 65 can directly call the customer service numbers of the three major telecom operators and enjoy the manual consultation service directly, without complicated operation links such as voice prompts and number selection. Secondly, realize the service of the elderly love channel. From now on, the offline business halls of the three major telecom operators will provide love channels for the elderly. After the elderly enter the business hall, there will be a special person to guide and provide face-to-face warm service. Don't wait in line. In addition, the mobile phone service for the elderly is basically realized. At present, the mainstream mobile phones in the market basically have the functions of pension mode and pension mode, and can provide services such as large font, loud playback and remote assistance, which are convenient for the elderly to see, listen and use.
At the press conference, Liu Lihong announced that the Ministry of Industry and Information Technology will officially launch a one-year national special campaign on aging and barrier-free transformation of Internet applications from 20021to further solve the urgent problems faced by the elderly in using websites and applications. According to reports, this special action will take targeted transformation and optimization measures according to the needs of different types of special groups. The first batch will complete the aging barrier-free transformation of 1 15 public service websites and 43 mobile phone applications, covering news and information, transportation, financial services, social interaction, life shopping, medical and health care and other fields.
In order to better stimulate the enthusiasm of enterprises to carry out barrier-free transformation for the aged, in this special action, the Ministry of Industry and Information Technology will establish a relevant evaluation system, incorporate information accessibility evaluation into enterprise credit evaluation, and combine the role of actual enterprises in promoting information accessibility as the basis for enterprise credit evaluation. At the same time, mobile websites that meet the requirements of Internet information barriers will be given two years of free information.