The first guest will give you a delivery plan for this week, that is, fax it to you by waybill (note: sometimes guests will call you instead of sending this paper)
Note: The purpose of this article is to tell you which day, destination and box you should book him! The time of booking a ship can be determined according to different situations.
For example, the shipping company's freight rate advantage and delay.
After that, all you have to do is give this information to the shipping company .. (Don't disclose the names of passengers and guests, it's a driver's secret)
Afterwards, the shipping company gave you the number. At this time, what you need to do is to input this information into your company's system, without system handwriting.
Notice of receipt and delivery shall be sent to passengers. Note: The ship's name/voyage/bill of lading number/port interception time/destination/departure date should be listed in the receipt notice.
After that, contact people and guests, whether your freight forwarder arranges the car or they deliver it themselves.
If the freight forwarder sends a car, you should contact the customer when to go to the factory to load the goods, arrange the time for the team to pick up the box at the station, and send a notice to the team to send a car.
Note: The contents of the notice of dispatch of vehicles are shown as ship name/voyage/bill of lading number/destination/packing time (which can be arranged by yourself)/packing time/arrival time/return time (2 hours before port interception).
If the guest delivers the car himself, you should ask the guest to arrive at the station at least four hours (usually two hours ago) before the port is broken, but because he delivered the goods himself, he has already arrived.
The station needs to be loaded, so this time must be accurate! I would rather arrive early than be late. Some ships don't have time! Attention!
After that, the customer will send you a box of invoices. Write-off form will be declared.
Note: The box invoice contract is transmitted to the customs broker, and the verification form is taken by the operator of the customs broker. The verification table is very important and must be recorded correctly.
Then give the name/voyage/bill of lading number/destination/container number/tare weight/checklist number to the customs broker. If it is C & ampf, you have to write down the sea freight. If you do FOB/ LCL, you should not write CFS sea freight.
After that, I will wait for the approval of the customs .. (There will inevitably be opportunities for customs inspection, so please pray. This can't be stopped. )
After that, keep in touch with passengers and stations at any time. Know the location of the box in real time. Time must be grasped.
Then wait for the box (with goods) to return to the station. As long as there are no questions that need to be answered by others 2 hours before the port is disconnected.
Then look at the questions that need to be answered by others in the online box port collection. Sealing the box at the gate and collecting promissory notes at the port are basically completed.
Operating procedures of shipping export freight forwarders
First, accept the owner's inquiry.
1. Shipping inquiry:
A it is necessary to know the loading ports of all continents, the ports frequently used by major air routes, and the ports and prices that shippers often need to deal with;
B. timetable information of major transportation companies;
C. If necessary, ask the owner for some kinds of information, such as the name of the goods and the degree of danger (Waterway Danger Ordinance).
2. Land transportation inquiry: (RMB fee)
A. Need to know the kilometers and trailer prices of major cities;
B. the packaging price of each port area;
C. Specification of customs declaration fee, commodity inspection fee and animal and plant inspection fee
3. If it cannot be provided in real time, the customer shall be required to leave contact elements such as telephone number and application for drawings, so as to reply to the owner in the shortest time.
Second, the order (commissioned by the owner)
After accepting the entrustment of the owner (usually by fax), you need clear key information:
1, sailing date, number of pieces
2. Type and quantity of boxes
3. Non-net weight
Fourth, quantity.
The maximum product of each type is: (length * width * height) loadable volume and loadable weight.
1×20 ' GP = 3 1 CBM 6 * 2.38 * 2.38 25 17MT
1×40 ' GP = 67 CBM 12 * 2.38 * 2.38 55 25MT
1× 40' HC = 76m3 12*2.7*2.38
1×45' GP = 86 cubic meters
Note: GP general box; Cubic meters; Tons of metric tons of metric tons; HC high cube high box)
Five, payment items, the main points of contact with the owner
Six, do the box, door to door or inside.
Third, book space.
1, power of attorney (ten copies);
When making documents, we should ensure the accuracy and consistency of the original consignment to the greatest extent, so as to reduce frequent changes in the subsequent process.
2. Book the space with the company seal:
If you need to provide booking accessories (such as shipping company's price confirmation), you should get them all ready before booking.
3. Obtain stowage receipt, and extract ship name, voyage and bill of lading number information.
Fourth, make boxes.
1, door to door:
Fill in the packing plan: packing time, ship name, voyage, customs clearance number, transshipment port, destination port, non-net weight, number of pieces, volume, customs clearance, contact person, telephone number and other important factors, and arrange the car to be closed for 1~2 days (two days before the shipment date).
2. Built-in:
Fill in the packing plan: ship name, voyage, customs clearance number, transit port, destination port, net weight, number of pieces, volume, number of berths, etc. And arrange the train 1~2 days before the customs clearance date (two days before the shipment date).
3. Obtain the packing list (CLP) from the two main points of making boxes. 5. Customs declaration (sometimes at the same time, sometimes before making boxes)
1. Know the information needed for customs declaration of frequently exported goods.
A. commodity inspection is required
B. quota requirements
C. Need a license
D. Need for certificate of origin
E. A trademark power of attorney and the name of the trademark article shall be provided.
F the value of goods exported to Hong Kong exceeds 654.38 million US dollars, and those exported to other regions exceed 500,000 US dollars. The settlement fee table (copy) shall be provided for verification.
G. the inspection stamp of the merchant group is required.
2. Fill in the name of the ship, voyage, bill of lading number, corresponding packing list, invoice, displayed net weight, number of pieces, packaging type, amount and volume, and check the correctness of the customs declaration (documents are consistent).
3. Display the "Chinese article name" of the goods at the customs declaration place, check the commodity code against the customs code book, check whether it is consistent, determine the unit of measurement according to the code, and read the missing customs declaration elements according to the regulatory conditions listed by the customs.
4. Prepare the customs declaration power of attorney, customs declaration form, manual, invoice, packing list, verification form, stowage form (after the fifth copy of the ten-copy form), change form (if necessary) and other required materials, and clear the customs one day before the customs clearance.
Follow up the dock receipt to ensure shipment and stowage.
If there is a next voyage, the goods still need to be shipped. License, quota, commodity inspection, animal and plant inspection and other documents. And the notice of customs clearance and re-allocation should arrive one week before the scheduled sailing date, so that (the shipping department) can cancel the bill smoothly, otherwise it will only delay the sailing date and cause trouble.
Confirmation and amendment of bill of lading
1. Ask the customer about the issuing form of "Bill of Lading":
A. discharge:
Ask the customer to provide the original (copy) of the "discharge guarantee", and then issue the company's "guarantee" to the shipping company for unloading.
B. Advance borrowing (if feasible)
Ask the customer to provide the original "advance loan guarantee" (used for backing), and then issue the company's "guarantee" to the shipping company for advance loan.
C. countersignature (if feasible)
Ask the customer to provide the original (copy) of the counter-signing guarantee, and then issue the company's "guarantee" to the shipping company for counter-signing.
* In this case, most of them will be signed and sent to House B/L..
D. individual orders:
You should wait for 3~4 days after sailing (waiting for the manifest to be delivered to the customs to ensure the tax refund), and then split the one-vote customs declaration into multiple-vote customs declarations.
E. integration:
You should wait 3~4 days after sailing (waiting for the manifest to be delivered to the customs to ensure the tax refund), and then merge multiple customs declarations into one customs declaration.
F. Publish documents in different places:
Only with the consent of the shipping company and the shipper's guarantee, as well as the contact person, telephone number, fax number, company name, address and other information for taking orders in different places, can the bill be released.
2. Fax it to the owner for confirmation according to the original data, and establish the correct contents of the bill of lading according to the returned goods.
Seven, sign the bill
1. Check whether each original bill of lading has all badges.
2. Do I need a handwritten signature?
Eight, voyage cost settlement
1, sea freight
A. Freight prepaid
B. to pay the freight
2. Land freight
the booking office
B. Customs declaration (including fees declared before customs declaration)
C. Making boxes (indoor/door-to-door)
D. Other expenses to be considered:
Port/customs clearance fee
Commodity inspection, animal and plant inspection, delivery fee, courier fee, discharge, change
Nine. Issue bill of lading and invoice (sample bill of lading)
1. If the owner comes to pick up the item, he needs to sign the form to get it.
2. If the journey is delivered by EMS and express delivery, the list of names and addresses shall be marked with elements such as bill of lading number, invoice number, verification number and license number. And QuotaNo For future verification.
Ten, should be within one month to urge the liquidation of voyage fees and real-time return to the owner "write off the tax refund form".
Eleven, the customs tax refund questions need to be answered by others, need to modify and provide the following information:
The value of the length declaration form is correct and the manifest is incorrect.
A copy of the pre-recorded customs declaration form returned by the customs;
B. a copy of the dock receipt;
C. two original bills of lading;
E. a copy of the container loading plan; F. Amendment Form (in triplicate, original)
2. Shortage (over-reporting and under-reporting) and overload (under-reporting and over-reporting)
A. The ship fails to make real-time corrections within 5 days (working days) after sailing;
Pay a fine of 3000-5000 first;
Invoice and packing list re-provided by the owner.
The owner re-provides the customs declaration form
Copy of Bill of Lading (stamped with "Confirmation Seal for Copy of Bill of Lading")
B make changes within 5 days (working days) after the ship leaves.
Copy of Bill of Lading (stamped with "Confirmation Seal for Copy of Bill of Lading")
Original and correct customs declaration form
Original and correct invoice and packing list
Specific operation flow of freight forwarding operation
First, customer service
I. Booking space
1. The customer booked the venue with our company.
2. The reservation form sent by the customer shall show the following information, but not limited to this:
1) shipper/consignor 2) shipping company/name/voyage or shipment date 3) port of departure 4) port of destination/transshipment port 5) name of goods 6) container type and quantity 7) freight rate 8) shipper's name and seal.
3. After receiving the booking form, the customer service staff must check whether the freight is correct with the sales, and the sales will sign the booking form for confirmation, and then book the space with the responding shipping company (in special circumstances, it can be confirmed orally with the sales first, and then confirmed by adding a name after the sales return to the company). When booking the shipping space, the customer service personnel should first prepare the order number in the special account of each shipping company. 4. After the booking form is issued, the customer service personnel should take the initiative to confirm the shipping space with the shipping company and return the shipping space.
5. After booking, the customer service staff should input the information into the computer in real time. The specific steps are as follows:
1) new entrustment-carrier, name of goods, shipping company, name of ship, voyage, sailing date, port of loading, port of destination, number of containers.
2) Job number, create a business number according to each salesperson, just like "customer service" starts from KF.
3) Enter the expense details-if the expense is receivable.
4) Reservation Confirmation–Enter the reservation number.
When entering the computer, the following information should be added to ensure the accuracy: the name of the shipping company, the name of the ship, the voyage (an example of VXXX format is accepted) and the sailing date.
6. The business account should be filled in carefully and completely, and the following points should be noted:
1) The consignor is the same as the consignor on the booking form, and the telephone number, fax number and contact person should be clearly written;
2) Fill in the expense details carefully, and "receivable" refers to the expenses paid to customers; "Payable" refers to the expenses paid by the Company; Payment of freight should be filled in the "collect" column, and various expenses should be listed separately; When all the fees paid to customers are available, it is necessary to indicate which fees are included; Company leaders should sign the account to confirm the exemption of documents and electricity charges;
3) If the freight needs to be collected by our agent at the port of destination, we need to indicate which agent to use in the account. Sales must be confirmed with the operation manager or company leader before selecting agents. It is not allowed to use agents outside the company's published list (in special circumstances, such as using other agents, it must be confirmed by the company's leaders);
4) If the customer needs to countersign, countersign or borrow the bill of lading in advance, the sales department shall indicate the application in the special items column of the account and confirm it by the manager of the operation department or the competent leader of the company;
5) Fill in the booking number, booking date, ship name and sailing date completely;
6) Customer service personnel should indicate the response position on the account.
7. Customer service should set up a registered account according to the sales staff. Customer service should register the customer's name, booking number, ship name, voyage, destination port, container number and business number in the account on the day of booking for statistics and inquiry.
Second, trailers, customs declaration
1. The written application can be arranged only after it is approved by the company.
Before arranging the trailer, you need to contact the factory or sales department to confirm the time and place of loading the container.
3. When arranging the trailer, you need to send a written entrustment to the trailer bank, stating the loading time, loading place, agreed price, S/O number, factory contact person and contact telephone number. , and arrange the trailer and customs declaration according to the customer's requirements after the trailer registration account registration appointment is confirmed. If individual important customers have special requirements, the following materials need to be submitted: customer name and trailer.
4. At least half a day in advance should be entrusted to the trailer line, so that the trailer line has time to order and arrange.
5. After entrustment, the customer service asks the tow truck company to provide the driver's name, mobile phone number and cabinet number, and report them to the factory.
6. The customer service should instruct the dealership to arrive at the loading place according to the required time, otherwise the loss of parking fee caused thereby shall be borne by the dealership.
7. For general trade, Shenzhen customs clearance does not require a driver's book. If the container to be transferred to customs inevitably needs the car dealer to get the driver's notebook, you can entrust the car dealer to go through the customs clearance procedures.
8. At least one day in advance, the shipping company shall be informed of the time for arranging refrigerated container trailers, whether pre-cooling is needed and the opening of air vents, so that the shipping company can inform the port to carry out PT inspection and response arrangements.
9. If the customer requests to equip the freezer with a generator, a towing company equipped with a generator should be arranged to tow the freezer.
10. Under the condition that customers arrange to send bulk cargo, they can entrust freight stations in various ports to handle unloading, packing and returning containers. Yantian Port can entrust salt and iron clothes, and Shekou and Chiwan can entrust Chiwan to purchase goods.
1 1. In the power of attorney to the freight station, the empty container time must be indicated. You can confirm the arrival time with the customer in advance to decide whether to inform the warehouse in advance to ask for empty containers, or wait until the goods arrive, thus stopping the cost of returning empty containers after production.
12. When arranging customs declaration, you need to register important customs declaration documents such as tax refund forms in the customs declaration account. After receiving the tax refund form returned by the customs declaration bank, the customs declaration bank shall immediately notify the customer, and return the tax refund form and other materials to the customer in the way allowed by the customer, and make a good handover record.
Third, others.
1. If our company arranges the trailer and customs declaration, the customer service staff should arrange the trailer to return to the site during the stacking-free period of the shipping company to prevent the occurrence of additional expenses. If there are any additional costs, such as overloading, ship replacement, overdue container rent, etc. It is necessary to inform the guests immediately and ask them to confirm in writing and register them in the account.
2. If the customer cancels the reservation for various reasons, it needs to be confirmed in writing. After confirming that all the expenses have been settled, the information can be deleted from the computer.
3. The customer service will fax it to the customer immediately after receiving the loan printed by the finance department and checking it with the computer data. If the customer needs to issue a tax invoice, the customer must send a written fax indicating the invoice header, amount and currency. 4. For self-reported customers, the customer service staff must confirm with the customer whether the counter has been made at least one day before customs clearance. If yes, register the box number in the account, and then immediately submit the account to the file group.
5. For the trailer customs declaration arranged by our company, the customer service can submit the account to the file group after confirming the approval with the customs broker.
Two. document
1. After receiving the shipping company's loading list, the document team will check with the customer. If it has been shipped, the customer should be urged to make up the material immediately.
2. The documentation team needs to check the shipping company's loading list and expense list. If there is over-stacking fee or overdue container rent, but the customer service has not confirmed it, the customer should be informed immediately and asked to confirm it in writing and register it in the account.
3. According to the supplementary information provided by the customer, the voucher clerk should check with the customer before providing the supplementary information to the shipping company, so as to check the bill of lading information clearly in an instant, and sign it according to the customer's requirements before issuing HB/L or MB/L..
4. Pay attention to the following points when preparing the bill of lading:
1) The contents of the bill of lading shall be complete and accurate, and the necessary information shall not be left blank, including: shipper, consignee, notifying party, VSL name /VOY, POL, POD, delivery place, shipping mark, description of goods, CNTR/SEAL number, delivery AGNET, etc.
2) The appearance of the bill of lading should be neat to prevent excessive alteration. A bill of lading should not span at most three correction chapters. Some important items, such as ship name/voyage, port of discharge and container number, cannot be changed. 3) The customer shall be required to provide the telephone number, fax number and contact person of the consignee or notifying party on the bill of lading.
4) The contents of the ship certificate required by the customer (such as the requirements of classification society and ship age) shall be verified and confirmed with the relevant shipping company.
5) If the customer requests the counter-signing of the bill of lading, in principle, the counter-signing of the short route shall not span three days and the long route shall not span seven days. After receiving the customer's letter of guarantee, it should be submitted to the manager of the operation department or the competent leader of the company for naming. If necessary, the customer can be required to provide the letter of credit until the other party signs it.
6) Advance borrowing of foreign bills of lading is not allowed.
5. We should pay attention to:
1) Send our HB/L to customers. You can mark the real consignee and consignor on HB/L, and indicate the amount of freight paid. The shipping agent is our agent.
2) The consignor on the bill of lading is our company, and the consignee and NPARTY are our agents at the port of destination. Other information is the same as HB/L. Send the bill of lading to our company as an agent.
3) Define the freight payment items (prepayment or payment) between our company and customers and shipping companies in advance.
4) expense statement, which lists the relevant information of the goods, the expenses required to be paid by the agent, the expenses paid to the shipping company, the agency fees and the expenses that should be returned to our company.
5) Make a delivery notice to inform the agent whether to deliver the goods by original bill of lading or by bill of lading telegram, and then send it to the agent by copy of bill of lading, copy of bill of lading, bill of lading telegram and fee settlement as soon as possible after the ship leaves.
6) If the agent has refunded the agency fee to our company, it should be noted in the accounts and entered into the computer.
6. When preparing the American bill of lading, you should pay attention to:
For the compilation of 1)HB/L and OB/L, please refer to Item 5.
2) The sales contract number of our company and the shipping company is indicated on the bill of lading, but it is not necessary to show the sales contract number on the bill of lading.
3) Check the name, price and transshipment port of the goods, which must conform to the contract.
7. After checking with the customer, submit the original bill of lading and bill of lading handover form to the finance department, so that the finance department can release the bill of lading to the customer after receiving the freight. Specific measures for the release of bills of lading and goods shall be implemented in accordance with relevant regulations of our company.
8. Fill in the bill of lading number and date in the account, and input the expenses incurred during the period of the goods in Hong Kong, such as document fee, electricity discharge fee, towing fee, customs declaration fee, over-stacking fee, ship change fee and bill change fee, etc. into the computer, and notify the finance department after verification.
9. Copy the account, bill of lading and fee settlement with the agent (if any) to the financial signature form for receipt.
65438+
1) The change of sea freight shall be approved by the company leader;
2) Miscellaneous expenses, such as ship replacement fees and surcharges, should be clearly recorded before notifying the finance department;
3) If the loss of the company is caused by missing or mistyped expenses, the responsible person shall be punished according to the relevant regulations of the company.
1 1. Archive the account of the transportation company every month.
Business object of freight forwarder
Business object of freight forwarder
From the basic nature of international freight forwarders, if the freight forwarder accepts the entrustment of the entrusting party, on the one hand, it will sign a transport contract with the cargo shipper, on the other hand, it will sign a contract with the transporter on cargo transportation, transshipment, inventory, loading and unloading and other related matters. For the shipper of goods, he is also the carrier of goods, and the business of international freight forwarders mainly includes:
First, work for the client
Freight forwarders undertake any formalities in the transportation of different goods instead of shippers:
1. Arrange the proper packaging of the goods and choose the transportation route of the goods by the quickest and most economical transportation mode.
2. Suggest inventory and distribution to customers.
3. Choose a reliable and efficient carrier and try to conclude a transportation contract.
Fourth, arrange the weighing and measurement of goods.
Verb (abbreviation for verb) cargo insurance
VI. Assembly of Goods
7. Before the goods are shipped or delivered to the destination warehouse.
Eight, arrange the goods to be transported to the port, go through the customs and relevant documents, and hand over the goods to the carrier.
9. Bear the freight, customs duties and taxes on behalf of the shipper/importer.
10, handle any foreign exchange business related to cargo transportation.
Eleven, from the carrier to receive all kinds of signed bills of lading, to the shipper.
12. During the journey, contact the carrier's agent abroad, supervise the progress of cargo transportation, and let the shipper know where the goods are going.
Second, work for the customs.
As a customs agent, the freight forwarder not only represents his customers, but also represents the customs authorities. In fact, in many countries, he obtained the permission of these authorities to go through customs formalities, and made efforts to declare the exact amount, quantity and name of goods in the documents issued earlier for customs applications, so that the government would not suffer losses in these aspects.
Third, work for operators.
Freight forwarders book shipping space with carriers in real time, negotiate fair and reasonable fees for shippers and carriers, arrange delivery at an appropriate time, and solve freight account problems that need to be answered by others in the name of shippers and carriers.