1, 7*24 hours to receive telephone reports. You can log in to United Insurance official website or call customer service at 955 15 to report the case, and at the same time, you will inform the customer of the basic information needed when reporting the case.
2, WeChat self-service claims. Pay attention to "He Zhong Life Insurance", and after successful binding, you can complete claims application, progress and conclusion inquiry and other services by yourself.
3. Support on-site claims. After clients with platinum card, gold card or compensation amount exceeding RMB 6,543,800+are out of danger, backstage staff are sent to provide on-site claims service, which also supports on-site claims, which is convenient and efficient.
4. The customer service center has a claim expert seat, and customers can consult claims related issues by telephone or online.
5. Claims data reduction is to simplify claims data to the greatest extent and speed up claims. Specific measures such as reducing accident certificates.
6. Delay compensation refers to the case where the compensation amount is less than 3,000 yuan. If the case is not closed within 24 hours or the customer is not closed on the day of acceptance, you will get 100 yuan as "deferred consolation money".
7. Prepaid compensation. After the contract accident happens to the customer, the responsibility is initially determined, and the first payment service can be provided to the customers in need, and the maximum compensation can be 60% of the total amount.
8. Green claim channel for major public events. For example, natural disasters or major fires, accidents and disasters such as production and traffic safety have caused 20 or more casualties in Chinese mainland. Insurance companies take the initiative to inquire about customer accident information, find customer accidents, reduce materials, simplify the claims process and pay quickly.
Operating environment: Huawei nova5, WeChat 8.0. 15.
He Zhong automobile insurance insurance process
1, fill in the basic information. Personal information: name, age, mobile phone number, address, etc. Vehicle information: license plate number, engine number and frame number; Customers can get an accurate quotation after filling in the information.
2. The system will determine the accurate quotation according to the vehicle information, insurance type, insurance amount and other information, and the customer can click "Next". If they are not satisfied, they can modify the insurance coverage and insurance amount again and get the quotation again.
3. Insurance confirmation. After filling in the insurance information, the system will display the auto insurance information, then the customer will check whether it is correct, and click "Next" to enter the payment page.
4. Insurance companies cooperate with professional payment platforms to ensure the safety of customers' funds.