HP computers generally use compact and efficient fans to dissipate heat; However, after the machine is used for a period of time, flocs and dust will accumulate in the vents and fans of the machine, which will hinder the air circulation and lead to the continuous increase of temperature. Because the machine itself has overheating protection function, it will automatically shut down or crash when the temperature is too high, ensuring that the hardware will not be damaged. This problem you mentioned should be caused by this reason. If this problem often occurs in your machine, I suggest that you can follow the following methods to see if it has improved:
1), raise the bottom of the notebook or enlarge the cooling base to keep the ventilation smooth;
2. It is recommended that you turn on the fan long turn option in the bios. Operating Steps: When the HP (or COMPAQ) interface appears, please select the system configuration, set fan always on to enable, and then click F 10 to save and exit.
3. If the problem of the machine still exists after the above operation, it is suggested that you contact the local gold medal service center for testing and handling as soon as possible. Contact information of Gold Service Center. You can choose your province and city and product type through the following website:/zh/support-drivers/eSupport/ascpps.html Note: CPU and GPU (graphics processor) are the main processors, which can handle billions of calculations and instructions every second. Depending on this processing speed, the game program can run normally, so the processor will generate more heat, so your machine will generate more heat when running the game program than the general program.
I hope the above reply can help you. If the above information can't solve your problem, you can log on to www.hp.com.cn/chat,, the online chat room of HP Network, and ask an online engineer to help you solve the problem further.