1. We can make a return visit in the notebook in advance, and write down every point carefully to prevent ourselves from forgetting.
2. Don't get too excited when you pay a return visit. You must make things clear at a normal speed, maintain a certain enthusiasm and give people a cordial feeling.
3. Ensure a quiet and noiseless environment, so that customers can hear clearly and happily. We can control the distance from the mouth to the microphone at around 10 cm, so that the voice transmitted by telephone is the most suitable.
4. The content of the speech should be focused, not without a theme, not to talk about irrelevant events outside the matter itself, and to be targeted.
5. Speak in a moderate volume, not too loud or too small to affect the mood of customers, have a correct attitude, show respect for each other in words, and don't be too rude.
6. When the customer's mood or attitude is excited and nervous, we should take the right way to solve the problem peacefully, instead of arguing with the customer excitedly.
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1. We should not only learn how to speak, but also learn how to listen when returning calls. When the customer is talking, we should listen to the customer carefully, and at the same time have some responses to show that we are listening carefully. At the same time, you should also write down some information related to things in your notebook.
2. The process of telephone call back mainly includes: preparing in advance, exchanging pleasantries with customers, introducing yourself, clearly expressing the purpose of telephone call back, explaining some things in detail and communicating with customers.
The following words should be used at the end of the phone: thank you, if you have anything good, then you can practice me at any time. Let's call it a day. It was nice talking to you. I hope I can have another chance to serve you. Goodbye.
4. Every time you call back, you need to make the following records: what is the customer's phone number, what should the customer call him, it is best to know his real full name, how the customer works, how the customer's attitude towards the topic content, and so on.