1. Contact the ticketing agent: For tickets purchased by official ticketing agents or authorized agents, you can contact their customer service department directly. Provide the order number or ticket voucher, indicating that the ticket has not been received. They can help you verify the order status, provide mail tracking information, or provide alternative ticket collection methods.
2. Check email or SMS: Check email and SMS to confirm whether you have received the notice of ticket delivery or ticket collection. Sometimes, the ticket agent will send relevant information by email or SMS. If you can't find the relevant notification, be sure to check the spam or spam folder.
3. On-site consultation: The concert is approaching, and you haven't received the ticket yet. You can personally go to the ticket agent's office or the ticket window of the concert to communicate with the staff and explain your situation. They can offer solutions or reissue tickets.