12345 service hotline is usually used for:
1. Public service information consultation on administrative functions, responsibilities, policies and procedures;
2 complaints, opinions and suggestions on administrative management, social management and public services;
3. Non-emergency management and service for help within the scope of administrative functions and powers;
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;
5. Praise the efficiency and administrative effectiveness of government departments and their staff.
The public hotline 12345 is accepted as follows:
1, consulting the organizer's work responsibilities, policies and regulations, working procedures, law enforcement procedures, examination and approval items and other government information and public service information;
2. Non-emergency help within the responsibility of the organizer;
3. Complaints and suggestions on urban governance, public services, market supervision and economic and social development;
4, public * * * service enterprises and institutions staff work style, administrative efficiency and other aspects of complaints and reports;
5. Other matters that should be accepted.
Legal basis: Article 5 of the Regulations of People's Republic of China (PRC) Municipality on the Openness of Government Information.
Administrative organs should adhere to the principles of fairness, justice, legality and convenience when disclosing government information, with openness as the norm and non-disclosure as the exception.