Your letter has been received, and we attach great importance to the XXX problem you have reflected and have forwarded it to the relevant departments for investigation. Thank you for your support of XXX (talking about industries, such as public security, discipline inspection, health and education). I hope you can give us new suggestions or questions in time. ?
Signed XXX
The Regulations of Jinan 12345 Citizen Service Hotline clearly stipulates that:
Full text of regulations:
Chapter I General Principles
Article 1 In order to strengthen the construction and management of 12345 citizen service hotline, improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations, these Regulations are formulated in accordance with the relevant provisions of the Constitution and laws and regulations, and combined with the actual situation of this Municipality.
Article 2 The citizen service hotline 12345 as mentioned in these Regulations (hereinafter referred to as the citizen service hotline) refers to the public service platform established by the Municipal People's Government, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , and specializes in accepting hotline matters.
Article 3 Natural persons, legal persons or other organizations use the 12345 citizen service hotline to consult, ask for help, make suggestions, make complaints and report on issues related to social governance and public services (hereinafter referred to as hotline matters) within the administrative area of this Municipality. These Regulations shall apply to the activities handled by relevant organs and units according to law and the management of related hotlines.
Article 4 The Municipal People's Government shall lead the work of the city's citizen service hotline, improve the system and mechanism of hotline work, and establish a convenient, efficient, high-quality and scientific hotline work system.