1. First, show the identity and purpose to the staff who answered the phone, such as "Hello, I am a resident of XXX, and I want to speak to the village director/secretary/staff."
2. Provide the specific information of the searched person, such as name, position, work scope, etc. So that the staff can quickly find the contact information of relevant personnel.
3. If the person you need to find is not in the office, you can ask the contact information of other relevant personnel, such as village committee members and secretaries.
4. If you need to leave a message or convey information, you can explain it to the staff and ask how to leave a message or convey information.
Note: in telephone communication, be polite and patient, respect the work of the staff, and avoid being too impatient or emotional.