Report on Juvenile Case Work 1 Yang Yang is a junior high school sophomore. His parents both work in private enterprises. They are usually very busy at work and often work overtime, so Yang Yang often stays at home alone after school. Because no one can watch it, Yang Yang usually watches TV or plays online games when he comes home. He started to do his homework very late, and he was always willing to sleep after playing enough. Yang Yang's teacher told his parents that Yang Yang couldn't finish his homework on time recently. He couldn't concentrate in class and often slept in class. Yang Yang's parents were very anxious when they learned these things. They also know that always leaving Yang Yang alone at home will make him unable to arrange his time reasonably, which will affect his study and have security risks. They are very upset, but there is no other way.
question
Suppose there are many children in your community who have the same problem as Yang Yang, please design a service plan for them.
problem analysis
1. Statement and analysis of the problem Many children in the community often need to work overtime because their parents are busy. After school, there is an unattended problem. They can't arrange their time reasonably, and they are at home alone, which is a safety hazard.
2. Case service plan
(1) plan target
1) Assist parents to guide and look after their children.
2) Cultivate children to manage their time effectively, complete their homework and studies, and enhance their interest in learning.
Interest in learning.
3) Guide children to make friends correctly and encourage them to participate in healthy recreational activities.
4) Cultivate children's positive outlook on life and good personality.
(2) Scheme implementation strategy
1) communicate with community schools, make full use of community school resources and establish after-school care for children in need.
Service place.
2) Establish a community volunteer team to provide academic counseling services for children.
3) Organize colorful entertainment activities and games to meet the entertainment needs of primary school students in the community.
4) Organize children with the same interests to carry out group work.
5) Hire professionals in social skills, self-care ability and civic education. , and carry out lectures, individual counseling, developmental procedures, parent counseling and other related services.
(3) The implementation of the plan integrates social resources, provides services, monitors the implementation progress and handles the crisis.
(4) The scheme evaluates the satisfaction of family members with the service, the implementation of the scheme and its effect evaluation.
Report on the work of juvenile cases 2 I. Background of the case
(1) Basic information
Customer name: Xiaoxi (pseudonym)
Gender: Female
Age: 9 years old
Receiving time: 20 14 12 1.
Deadline: 2065438+May 5th 65438+May 5th.
(2) background information of the case
1. Reason for accepting the case: the social worker found the client in the class at 4: 30, a lovely little girl with many talents. She has studied dance, painting and drum set, and her grades are among the best. Later, in contact, I found that the parties were arrogant and paranoid, and the relationship between peers was tense. Then the social worker established a professional relationship with the client.
2. Family information: the client lives with his mother, his father committed suicide when he was seven years old, a single-parent family, and his mother bears all the family burdens, which is an authoritarian (autocratic) family education model. Mother pays too much attention to the education of children's wisdom and talent, and despite the financial difficulties, she spent more than 4000 tuition fees to enroll her children in drum training classes. The study requirements for the clients are strict and the investment in education is large, but the cultivation of children's moral and social skills is neglected.
3. Behavior: The parties are paranoid and aloof, hoping to attract others' attention, and don't want others to say that they are naughty, and sometimes they are slightly aggressive.
4. Interpersonal relationship: the relationship between classmates and peers is tense. There is little communication with my mother.
5. Support network: Only one Wang who lives upstairs has a good relationship with customers. Because Wang's mother educated Wang to take care of the stream.
Second, the problem analysis
After many times of communication with customers, social workers have established a good professional relationship with customers. Through home visits, interviews and data collection, social workers fully understand the basic situation of the clients and make diagnosis and analysis of their problems:
1. Single-parent families grow up in an environment lacking father's love, and customers feel insecure.
2. The clients themselves are excellent, and with the authoritative family education of their mothers, they are afraid of their mothers, but they are eager to get more attention and care from their mothers, so they are paranoid and entangled.
3. Lack of peer communication ability, treat students you like. Friends often take some extreme measures, which leads to peer tension.
Third, the service plan
(1) service concept? Dominant view theory, social support network, structured family therapy theory.
1. Dominant perspective theory
On the basis of discovering, seeking, exploring and utilizing the advantages and resources of the case owner, and taking the development of human potential as the starting point, it helps people get rid of setbacks and unfortunate adversity and finally realize their goals and ideals.
2. Social support theory
Refers to the natural interpersonal network from which individuals get resources and support, mainly including family, relatives, neighbors and community support groups.
3. Structured family therapy
Structural family therapy assumes that personal problems are closely related to family motivation and organization, and it pays special attention to the influence of family structure. It is believed that the symptoms of individual problems are all by-products caused by the defects of family structure, and individual problems can be alleviated or eliminated only after the benign changes of family structure.
Service target
1. Treat customers' bad behaviors and let customers know themselves correctly.
2. Learn the skills of making friends, improve the interpersonal relationship of customers, and establish a peer support network.
3. Improve the interaction between clients and mothers. Communicate with your mother more and understand each other's inner thoughts.
(3) service strategy
1. Interview. Through interviews, establish a harmonious relationship of mutual trust and cooperation with customers, fully understand their needs, help them adjust their psychological and emotional state, let customers know themselves correctly and reduce their aggressive behavior.
2. Introduce clients to participate in youth interpersonal skills improvement groups and youth mutual assistance groups, learn interpersonal skills through mutual assistance and cooperation, improve interpersonal skills, improve relations with peer groups, and establish their own mutual assistance network.
3. Through home visits, parenting education lectures and other forms, improve the relationship between the clients and their mothers, let the clients know their mothers' hardships and love for themselves, let the two sides bravely express their inner thoughts, and create a good family atmosphere in which single parents can be happy.
Fourth, the intervention process.
The first stage: 20 14 12 1 (receiving the case)? 2014 65438+3 February (estimated)
Objective: To establish a good professional relationship, understand the basic situation of customers, analyze the causes of problems with customers and formulate service objectives.
Content: By listening, accepting, respecting, empathizing and other skills, we can establish a professional relationship with customers and form a harmonious relationship of mutual trust. In the interview process, the worker plays the role of a loyal listener, guiding the client to confide, inspiring him to say his true thoughts and reducing his psychological burden. And work with customers to set service goals.
The second stage: 20 14 12 4? 20 14 12 18 (three interviews)
Objective: To guide visitors to know themselves correctly and overcome their aggressive behavior.
Content: This stage mainly adopts interview. In the interview process, social workers play the role of enabling people, actively participate in the analysis of the self-identity dilemma of the parties, give appropriate affirmation and encouragement in time, recognize her self-worth, encourage her to play her own advantages and form her own cognitive style; At the same time, workers should also play the role of supervisors, because the parties are very concerned about their image in the eyes of others and are afraid of hearing others say that she is not a good child. During the interview, social workers corrected her biased thoughts in time and helped her to establish a correct mentality. Pass? Sure, okay? Games, so that customers can learn how to deal with anger and reduce their aggressive behavior.
The third stage: 2015101October 65438? April 2065 438+05 No.65438 +08 (group game therapy)
Objective: To improve the interpersonal relationship of visitors and help them establish a peer support network.
Content: At present, group games are mainly used. 65438+ 10 month 10? 65438+ 10/3 1 adolescent interpersonal skills promotion group. March 28th? April 19 Youth Support Group. Pass? Blind people travel? 、? Handshake game? 、? Strong grass in the wind? Love between fingers? 、? My secret? 、? Role playing? 、? Short story, big story? 、? Share joys and sorrows? And other games, so that clients can learn interpersonal communication, trust, mutual assistance and cooperation in games and teams.
The fourth stage: 2065438+0565438+1October 7? May 12 (home visit, community activities)
Objective: To improve the relationship between clients and their mothers, let clients feel their mothers' love and establish a good family atmosphere, even if they are single parents, they are happy.
Content: Through two home visits (65438+1October 7, April 16) and two community activities (parenting education lecture on February 7, 2065438+Love in Action Mother's Day activity on May 7, 2065438+May 2, 2005), the relationship between the parties and their mothers was improved. In the process of home visits, the related skills of family structure therapy are used to improve the communication between visitors and their mothers.
Stage 5: Closing the case on 201May 15.
Goal: Affirm the change and growth of customers, prepare for closing the case, and handle the emotion of leaving.
Content: Review the service process with customers, affirm the changes and growth of customers, and give some suggestions. Close the case, deal with parting feelings, pay attention to empathy and anti-communism, and do a good job in follow-up work.
Verb (abbreviation of verb) evaluation
appraisal procedure
Through questionnaire, interview, observation and other methods to evaluate. In group activities, team members are required to fill in the participant opinion form. Through interviews, we can understand the changes in the mood, family and friends of the parties at this stage. Through observation, we can understand the improvement of the bad behavior of the parties.
(B) the effectiveness of the intervention
1. Customer evaluation
After closing the case, the client told the staff that she was happy to be accompanied by social workers and found good friends in the group. She said that she has more communication with her mother now, and the relationship between classmates has improved at school. She won't deliberately do something to attract her mother's attention now, she will take the initiative to tell her some thoughts.
2. Realization of goals
So far, the service goal has been basically achieved, and everything that serves customers is developing in a positive direction. The relationship with mothers and peers has improved, the ability of emotional control has improved, and aggressive behavior has decreased. Views on this issue are not so extreme.
Closing the case with intransitive verbs
(1) Reasons for closing the case
The service goal was basically achieved and the case was closed naturally.
(two) handling methods and suggestions.
Social workers inform the parties in advance that the case is about to be closed, deal with the feelings of parting in time, and follow up the service by telephone, QQ and other means after meeting with the parties.
Seven, professional reflection
(a) general skill sharing
In the process of service, social workers pay attention to the use of listening, empathy, respect, acceptance and other skills to establish a good professional relationship with the clients; In the process of consultation, we should pay attention to the skills of encouragement and attention, respect, empathy, support and positive response, and at the same time use the skills of interviews and home visits to give timely affirmation to the changes of visitors; Pay attention to the handling of the parting feelings of the parties when closing the case, give suggestions and make follow-up plans.
(2) Personal feelings sharing
In the whole service process, the relationship between social workers and clients is harmonious, and the combination of face-to-face counseling and group activities accelerates the change of clients. Social workers and clients have increased. However, this case is a poor single-parent adolescent family. In the process of intervention, except during home visits, social workers gave some material help to the clients, but failed to improve the financial situation of the clients' families. In the process of service, due to the low awareness of social workers and the difficulty of resource integration, it failed to better help the parties win more support.
Report on Juvenile Case Work 3 I. Preface
Teenagers are in the formative period of world outlook, values and outlook on life. Teenagers in this period show several characteristics: first, they have not yet formed their own personality, lack the ability to distinguish right from wrong, and are easily tempted by the outside world; Second, most teenagers complete their social role-playing through role imitation, so they like to imitate other people's behavior and tend to take bad behavior as their own imitation and reference object; Third, emotion and behavior tend to two extremes; Fourth, individuals are immature and vulnerable to external injuries.
Sociological theory holds that people's socialization is to constantly adjust themselves to meet the requirements of the external environment. Man is the product of the environment, and the environment shapes his character. Besides family and school, the important area of teenagers' life is community. Relevant research shows that in areas with high juvenile crime rate, it is often areas with poor community cultural environment and popular subculture. ? Community culture is enjoyed by community residents, but it also strongly restricts people's behavior and way of thinking in the community. ? In this way, to ensure the healthy growth of teenagers, it is required to carry out effective community work, create a good community cultural environment, and give teenagers a clean and peaceful growth space.
Second, the importance of community work to the socialization of teenagers.
(1) Teenagers spend most of their time in the community, which is their main growth space.
According to rough statistics, primary and secondary school students in China have about 170 days of holidays and weekends a year, and a large part of these days are spent in the community. They finish after-school tasks in the community and have fun in the community. So the situation of the community has an important influence on them.
(2) The community is the external environment that teenagers are in direct contact with, and the community environment and community atmosphere directly affect the formation of teenagers' attitudes and personalities towards people and things.
Near Zhu Zhechi, near Mexico. Is it black? Teenagers who are in the process of socialization have not yet formed their personality, which is marginal and plastic. We can see the shadow of their socialization from the people and things they contact. Community culture will be internalized by teenagers, and of course it also includes dross culture such as pornography, gambling and drugs. Even the layout of community structure has an important influence on teenagers. If the community downstairs is the game room, it will undoubtedly increase the opportunities and time for upstairs residents, especially primary and secondary school students, to play games. Therefore, it is necessary to carry out formal, systematic and professional community work to manage these.
(3) Young people's associations have many demands on the community, including learning opportunities, job training, providing solutions to daily problems, and strengthening their social support network.
The fast pace of modern life will make many people fall into spiritual or material difficulties. They need the help of others, especially professionals. Teenagers who can't stand on their own feet need the help of professional social workers. Teenagers in the growing period are not only highly dependent on the outside world, but also have a great demand for resources. Two children with the same education, one who invests a lot of money and energy in training, the other who has limited financial support and even does not have enough to eat, may have a completely different future. This requires the integration of community resources, so that they can be optimally allocated, and everyone can get the guarantee of healthy growth.
Third, the status quo of community youth services
(A) lack of funds, many activities and plans can not be put into practice.
At present, in the process of community youth work, not all the expenses are borne by the government, but a lot of work is done by the government, so social participation is not high and social donations are very limited.
(B) insufficient attention to community youth work.
Some social workers think? If the son doesn't teach, the father is guilty; Poor teaching, lazy teachers? It seems that it has nothing to do with the community and social workers, and the influence of the community environment on teenagers is ignored.
(C) the team of young workers in professional communities is weak
Community workers are mostly elderly people who lack professional training and quality, and few people can provide professional services for teenagers according to professional knowledge and theory. ? Persuade if you argue, scold if you are wrong, and withdraw if you can't? There are many phenomena.
(d) The community lacks understanding of this service, which leads to incorrect positioning of the service.
For many years, all kinds of community services have been initiated and organized by the government, and the public lacks the consciousness of taking the initiative to carry out their work. Moreover, this kind of service work ordered by superiors will lack flexibility in implementation, and staff at all levels will inevitably add their own value factors to their work.
(E) China's community youth work practice can not meet the rapidly growing social needs, and the development of youth services lags behind the development of the whole society.
From a national perspective, only a few urban communities have carried out community youth work with limited services, with great regional differences. In addition, the service system is not standardized, on the one hand, the system is incomplete, on the other hand, it is a phenomenon that violates the norms.
(6) Lack of in-depth theoretical research and innovation
When the concept of community service was first put forward, it was very empirical. People in different industries mostly explain it according to their own experiences and values. They focus on all kinds of specific work, but they can never stand up and co-ordinate the construction and development of the whole community. The development of theory has always lagged behind, and there is no profound breakthrough and innovation. Without the guidance of theory, the development of community work has lost its vitality and greatly deviated from the road of specialization.
Third, the development of community youth work ideas
(1) Expand the sources of service funds and increase capital investment.
This is the most urgent problem to be solved in this work. Encourage the development of community economic entities, provide funds for the development of community work, give full play to the role of these economic entities, and ensure that funds are effectively used for community youth services. It is necessary to mobilize the enthusiasm of residents, expand social participation, and strive for wider social donations. In addition, providing paid services to clients with certain economic ability will also promote the professional and industrialized development of community youth work.
(two) to make the whole society, including community workers, reach a * * understanding of the importance of developing community youth work, increase the publicity of community work, and make all sectors of society establish a correct and comprehensive understanding of this service.
Through publicity in the community, door-to-door service by social workers, and publicity by news media. It can change the concept that clients and their families are ashamed to seek help from social workers, make them realize that they can seek social workers when they encounter difficulties that they cannot solve, and think of social workers at the first time. At the same time, workers should also take serving teenagers as their bounden responsibility and cannot refuse or shirk it. Let the public know the importance of community youth work through publicity and education, and actively support this work.
(C) to improve the professional quality of community youth workers
Set up a special team of young workers, train them, take exams, and implement a strict promotion system according to their abilities. At the same time, we can recruit college student volunteers majoring in social work and hire retired community work experts to provide professional services for teenagers.
(4) Eliminate the cultural environment of the community, carry forward the traditional virtues and enliven the community atmosphere.
Youth culture is a kind of subordinate culture, which is always embedded in a specific dominant culture and is consistent with the dominant culture in most cases. Bad community culture will inevitably lead to bad youth culture, and teenagers who grow up in bad culture are bad teenagers. Community workers can teach healthy lifestyles to community residents, set an example, praise and reward good behaviors, and carry forward good spirits. So as to create a positive community cultural atmosphere and guide young people to develop good living habits.
(5) Expand the service scope of community youth work and strengthen the function of community service.
Community work cannot be limited to providing some existing services for a few teenagers. Instead, it is necessary to meet the multi-level and diversified needs of residents, strive to open up various channels, and provide young people with services such as study guidance, vocational training, employment guidance, and psychological counseling to help them solve problems in their study, work, and life, resolve disputes, and get rid of difficulties.
(6) Solve the depth problem of theory.
Develop the theory of community youth work and conduct in-depth theoretical research and innovation. We can combine bringing in and going out from two aspects: first, we should learn from foreign advanced theories, carry out localization transformation in combination with specific conditions, guide the progress of practice with theory, and promote the development of theory with practice; The second is to encourage practitioners, scholars and experts in major universities to conduct theoretical research and reward those who have made significant contributions to theoretical development.