1238 1 All the existing service telephones of the Ministry of Industry and Information Technology will be integrated, and the "one-stop" service of the Ministry of Industry and Information Technology for grandpa's service telephone will be realized according to the principles of unified acceptance, responsibility handling, unified reply, unified supervision and unified evaluation.
1238 1 was put into trial operation on September 5, 20 17 and officially put into operation on September 5, 20 18.
Extended data:
The Ministry of Industry and Information Technology will fully implement the spirit of the 19th National Congress of the Communist Party of China and the requirements of the CPC Central Committee and the State Council on promoting the openness of government affairs and government services, carefully study and analyze the relevant issues during the trial operation of 1238 1 to promote the official operation of 1238 1;
The first is to promote the standardized operation of the platform. Gradually introduce standardized concepts and methods, establish government service standard system, rules and regulations and workflow, and provide better services.
The second is to further expand service functions. We will continue to investigate public demand and satisfaction, enrich service forms and contents, and realize the integrated operation of 1238 1 and other service channels.
The third is to continuously improve technical capabilities. Actively use information and communication technology to improve service quality, explore the introduction of intelligent technology, and gradually realize intelligent reply to standard questions.
The fourth is to build a public service brand. Based on the principle of "calls are answered, messages are handled, and everything is answered", 1238 1 will become an important window for the Ministry of Industry and Information Technology to open government affairs, interact with the government and the people, and respond to social concerns, establish a benchmark image of convenient service, and continuously enhance the brand influence of 1238 1.
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