1, with independent legal personality.
2. The operation and maintenance service capability system has been established according to the first-class characteristics and key indicators of the maturity of operation and maintenance service capability, and it has been running effectively for more than half a year.
3. It can provide effective evidence such as operation and maintenance service capacity management, personnel, resources, technology and processes.
4. Hold the ITSS information technology service standard certificate (level II operation and maintenance service capability maturity) for more than one year.
Requirements for applying for the second-level qualification of ITSS certification:
1, with independent legal personality.
2. According to the secondary characteristics and key indicators of the maturity of operation and maintenance service capability, the operation and maintenance service capability system has been established and has been running effectively for more than three months.
3. It can provide effective evidence such as operation and maintenance service capacity management, personnel, resources, technology and processes.
4. Hold the ITSS information technology service standard certificate (level 3 of operation and maintenance service capability maturity) for more than one year.
Requirements for applying for the third-level qualification of ITSS certification:
1, with independent legal personality.
2. According to the three-level characteristics and key indicators of the maturity of operation and maintenance service capability, the operation and maintenance service capability system has been established and has been running effectively for more than three months.
3. It can provide effective evidence such as operation and maintenance service capacity management, personnel, resources, technology and processes.
4. The applicant has been engaged in information system operation and maintenance services for more than two years.
Requirements for applying for ITSS certification level 4 qualification:
1, with independent legal personality.
2. According to the four-level characteristics and key indicators of operation and maintenance service capability maturity, the operation and maintenance service capability system has been established and has been running effectively for more than three months.
3. It can provide effective evidence such as operation and maintenance service capacity management, personnel, resources, technology and processes.
4. The applicant has been engaged in information system operation and maintenance services for more than one year.
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Extended data:
By quantifying and monitoring end-user satisfaction, IT service demanders can better control and improve user satisfaction, thus contributing to the overall improvement of service quality.
Unpredictable expenditure often leads to frequent changes in service costs, which also means that it is difficult to continuously control and reduce IT service costs. By using ITSS, it will help to quantify the service cost and achieve the purpose of optimizing the cost.
Realizing standardized IT services through ITSS will help to allocate and use IT services more reasonably and make the purchased IT services fully and reasonably used.
Implementing standardized IT services through ITSS means more stable and reliable IT services, reducing the risk of business interruption and effectively avoiding being bound by a single IT service provider.