Relying on physical hospitals, Tianjin People's Hospital has continuously enriched the connotation of smart hospital construction, promoted the construction of Internet hospitals, and made it more convenient for people to seek medical treatment. The hospital uses Internet technology to build a service system covering all business scenarios such as outpatient service, hospitalization, physical examination and Internet diagnosis and treatment through deep docking of core systems. Realize the integration of medical services and medical data, realize the seamless connection between online and offline in the convenience of payment services, and strive to extend the hospital's disciplinary advantages, diagnosis and treatment characteristics and quality services outside the hospital, thus optimizing the diagnosis and treatment process and improving the patient's medical experience. In order to help prevent and control the epidemic situation, the functions of "nucleic acid detection appointment", "employee nucleic acid centralized collection", "hospitalization electronic companion card" and "hospitalization medical record copying" have been introduced one after another. Open services such as "online consultation", "online follow-up" and "drug mailing" to rapidly improve the level of equalization, generalization and convenience of public services.
Internet hospital entrance
Wechat sweeps and pays attention to the WeChat applet of the Internet Hospital of Tianjin People's Hospital.
Internet hospital service content
I. Internet diagnosis and treatment: a new mode of online follow-up service of consultation+consultation+mailing.
Online consultation: Home page of Internet hospital, enter the entrance of online consultation service. By choosing consulting departments and doctors, medical staff can answer questions about treatment, medication and nursing of common diseases online, and put forward professional guidance and suggestions.
Online consulting service entrance
Online follow-up: patients with chronic diseases can enter the online follow-up service portal through the home page of the Internet hospital to provide fast online follow-up service. Outpatient doctors receive online consultation and open examination application forms and doctors' prescriptions. Patients pay online, apply for drug distribution and other services.
Online follow-up service portal
Online follow-up program
Second, smart outpatient service: leading and intelligent full-process service.
Nucleic acid reservation: self-service reservation of nucleic acid testing items and testing time, self-service online payment, self-service inquiry and download of nucleic acid electronic reports. The whole inspection process realized self-service and peer-to-peer service mode, which effectively guaranteed the service security.
Appointment registration: outpatient number can enjoy omni-channel, and the registration of date number and appointment number can be completed through online self-service to improve the appointment efficiency.
Outpatient payment: online payment for outpatient items such as prescription, examination, inspection and treatment, online and offline payment list and process guidance.
Self-service number retrieval: online payment of reservation number fees generates a registered electronic certificate.
Waiting queue: view the waiting information of patients in real time. Push the waiting reminder immediately.
Report query: online query inspection report information, save and download electronic report files.
Third, smart hospitalization: escort, self-service cloud ward service
Advance hospitalization: Internet hospital home page = hospitalization channel, select hospitalization management service, complete online recharge of advance hospitalization and query of advance hospitalization records.
Expense list query: Internet Hospital Home Page = Hospitalization Channel, online query daily expense list, discharge settlement list, expense reimbursement, self-funded detailed amount and other information during hospitalization.
Electronic companion card: Internet hospital homepage = hospitalization channel, and patients' families and caregivers can apply for electronic companion cards by themselves. Fill in the patient information and accompanying information according to the guidelines and submit them to the nurse for review. After passing, you can use the electronic companion card to enter and leave the ward safely.
Psychological sunshine survey: the project of psychological sunshine survey of inpatients in Tianjin Nursing Quality Control Center was fully implemented, the construction of mental health service system for patients was strengthened, and the mental health of inpatients was fully guaranteed.
Patients can choose the sunshine survey or scan the QR code of the ward to participate in the survey through the Internet Hospital Home = Hospitalization Channel.
Mobile follow-up after hospital: Internet hospital home = hospitalization channel. Select the follow-up center to view the post-hospital nursing follow-up information formulated by doctors in real time. Including follow-up plan, medication guidance, postoperative precautions and other information. The system will regularly push relevant reminders according to the doctor's follow-up plan.
Hospitalization medical record email: Internet hospital homepage = hospitalization channel, and select medical record email service. Fill in the medical records, submit the identity certificate and pay the photocopying fee, then you can apply for photocopying and logistics distribution of medical records. Effectively solve the problem of repeatedly going back and forth to the hospital to copy medical records.