1, accepting customers' inquiries and complaints, and being able to complete product maintenance and bad parts disposal well;
2. Sort out and analyze the data and information fed back in the after-sales service process, and summarize the repair rate data of products from time to time to provide reference for the company to improve product quality;
3. Assist other departments to provide after-sales support;
4. Mail the repaired parts and defective parts to your home in time, summarize the product failures, sort them out, and count the production batches of the failed products;
5. Analyze the causes of product failures together with the production department and the sales department, and describe the failures in a reasonable way so that customers can easily understand and accept them;
6, according to the repair analysis of different products, put forward suggestions and opinions on product design, technology, function, stability, packaging and transportation;
7. Have a sense of responsibility, a strong sense of customer service, good language skills, a sense of patience, meticulousness and tolerance, and be able to work under certain pressure;
After-sales Service Job Responsibilities (2)
1. Fully coordinate and manage all background work.
2. Support and guide the improvement of back office work ability.
3. Check the back office daily and find out the existing problems in time.
4. Acting as a backstage manager or service manager for backstage management.
5. Assist the service manager to achieve the work objectives.
6. Complete other tasks assigned by superior leaders.
After-sales Service Job Responsibilities (3)
1. Be fully responsible for after-sales service, hold regular meetings, solve problems in work in time, and ensure the realization of business objectives.
2. Formulate after-sales service management system and business process working standards;
3. Make the after-sales service work plan to ensure the completion of the monthly and annual operating indicators of after-sales service.
4. After-sales service department each post work completion assessment, coaching staff to achieve work indicators.
5. Make the training plan of after-sales service department and organize its implementation to improve the working ability of employees.
6. Dock with the manufacturer's service, actively cooperate with the work of the manufacturer's service center, publicize and implement the manufacturer's service policy in time.
7. Feedback the service requirements and information to the relevant departments of the manufacturer in time.
8. Participate in the formulation of after-sales service personnel plan and performance system, and fully mobilize the enthusiasm of employees.
9. Handle major customer complaints and claims in time, and supervise and ensure service quality and customer satisfaction.
After-sales Service Job Responsibilities (IV)
1. Be responsible for formulating the service work plan according to the service department's goal realization and submitting it to the competent leader for approval.
2. Coordinate and manage the daily affairs of each post under its jurisdiction, and ensure that all rules and regulations of the company are implemented in the managed area.
3. Be responsible for the supervision and assessment of after-sales field service personnel, train and urge service personnel to do a good job in customer service, and rationally allocate service personnel.
4. Be responsible for the improvement of after-sales service process and service quality.
5. Be responsible for solving after-sales service disputes and handling emergencies.
6. Responsible for the maintenance and management of customer relationship, such as accepting customer complaints.
7. Be responsible for analyzing and sorting out the data and information fed back by service personnel, solving and summarizing the problems in the work in time, and reporting to the competent leader.
8. Be responsible for after-sales service specification, and provide technical training and guidance to employees.
9. Complete other tasks assigned by superior leaders.