Operators * * * have four grades, namely junior operators (national vocational qualification level 5), intermediate operators (national vocational qualification level 4), senior operators (national vocational qualification level 3) and technicians (national vocational qualification level 2).
Extended data:
Job responsibilities of operators
1. Collect and analyze all kinds of information related to marketing work, including the product sales and market competition of the enterprise and its industry, as well as the marketing objectives, marketing concepts and business concepts of the enterprise. In addition, it also includes all the knowledge and information of the products of this enterprise, as well as the needs and expectations of customers for product performance and form.
2. Make a telemarketing plan according to the information collected and processed and the sales target to be achieved.
3. Aim at target customers and build relationships. According to the market survey results, as well as the customer list of potential customers, ordering information, purchase inquiry information, etc. , aim at and predict the number of customers. At the same time, visit customers and determine the target customers.
4. Make sales plan and customer visit plan. Determine which product performance to introduce to customers and which indicators can meet the product characteristics of customers' needs, and make corresponding customer telephone call plans and coordinate the time.
5. Implement the sales plan. Through the telephone visit of customers, the implementation of various promotion methods, the handling of abnormal events, the collection and collation of information, etc. , is the key link to determine whether the sales task can be completed and the next stage of sales planning.