1. Thank customers for their patience and apologize to them. For example, "Thank you very much for your patience. I am deeply sorry that I can't answer your question immediately. "
2. Explain the reasons and provide solutions or suggestions. For example, "Due to the large amount of consultation at present, our professional team is dealing with your problem as soon as possible. In order to solve your problem as soon as possible, I suggest you leave your contact information and we will contact you as soon as we have the answer. "
3. Provide alternative contact information, such as email or social media account, so that customers can check the information again at their convenience. For example, "If it is convenient for you, you can leave your email or social media account, and we will contact you as soon as possible through these channels."
4. Be professional and polite, and try to meet the needs and expectations of customers. For example, "Sorry again. We attach great importance to your inquiry and will give you an answer as soon as possible. Thank you for your understanding and support. "
In short, when you can't answer customers' questions immediately, you need to express sincere apologies and try your best to provide solutions or suggestions and communication channels to meet customers' needs and expectations.