In today's society, various job responsibilities appear frequently, and formulating job responsibilities can maximize the scientific allocation of labor and employment. Want to learn to formulate job responsibilities but don't know who to consult? The following is the job description of e-commerce after-sales customer service I collected for you. Welcome to reading. I hope you will like it.
E-commerce customer service job description 1 1. Handle all kinds of after-sales problems, such as logistics inquiry, return, product-related issues, etc.
2. Provide customers with high-quality after-sales service and enhance the image of the store;
3. Follow up the refund order in time to keep the refund speed higher than the industry average;
4. Check the evaluation every day and explain the problems mentioned in the customer evaluation content in time.
5. Follow the learning method to deal with bad reviews; Timely appeal to the store's transactions involving rights protection complaints, and continue to follow up until the end;
6. Dunning, that is, dunning the unpaid customers by using system tools.
E-commerce Customer Service 2 Job Description 1. Answer the seller's inquiries and answer questions through Want Want.
2. Handle and confirm the refund and return order, track the questions and answers in the process of sending the seller's order by express delivery, supervise the express delivery, coordinate the delivery and other matters.
3. Be able to communicate happily with the warehouse and express delivery.
4. ERP management experience is preferred.
E-commerce Customer Service 3 Job Description 1. Mainly responsible for the after-sales problems of Tmall, JD.COM and other platforms, effective tracking, after-sales guidance and service.
2. Understand the rules of Tmall, JD.COM and other platforms, and handle the after-sales problems initiated by customers at any time by means of Want Want, Knock Knock and Telephone, and properly handle and coordinate them.
3. Collect daily returns and records, follow up refunds in time, and summarize after-sales problems.
4. Docking logistics, monthly reconciliation with logistics.
E-commerce after-sales customer service job description 4 reception:
1, dealing with sales and after-sales problems and solving customer needs;
2, through the reception data analysis, formulate corresponding service plan, to provide customers with satisfactory after-sales service;
3. Collect customer information, classify after-sales customers and formulate corresponding treatment plans;
Refund:
1, Tmall background refund work, processing customer return refund request;
2. Deal with store activity return, return freight, etc.
3. Complete the comprehensive indicators of the store to ensure the ranking of the store in the whole industry;
Every day:
1, approval (check the setting of marketing activities to ensure that orders can be delivered in time on the day of approval, and reissue orders, lose parts and return parts through express delivery);
2. Comments (comments on the front 10 page of the store product, humanized reply, daily advertising evaluation of the store product, and bad reviews during telephone call back).
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