Customer service, is it really that easy?

? I have never done customer service before, but I really don't understand customer service. I thought the customer service was just replying to the message, and I was wronged at most. I won't know until I really come to a part-time job. Customer service, like a factory, needs to change shifts. Don't have much time to rest. Every week, people have a single rest. They need jobs because they are afraid that customers will buy things. If they don't understand, nobody will answer. They also need to solve the customer's temper and express delivery problems. Even if the products in the store are not good, the customer service will rush ahead to find a solution.

? And I still sit and recite information all day at work, which is super busy. Because there are too many people who need to consult when buying things every day, they may not know that they have never done customer service, and customer service will be blackmailed. I didn't know it before. I tried the customer service industry to know that the salary of customer service is really low. No matter in first-tier cities or anywhere, it is basically around 5,000, which may not be enough. Some are only 3500-4500, mainly because the owner is generous, but fortunately I am a part-time job.

? Often encounter customers who are too slow to express, need to refuse, and send the wrong goods to customer service. It's not normal at all After all, this is the job of customer service. However, too many customers lose their temper, threaten and abuse customer service. In fact, customer service is only a part-time job, and he doesn't know what the goods are like. I'm just consulting clients. Please be kind to customer service.

? I didn't know until I did a part-time job that customer service was really not that simple, and people went to play during the National Day break. It is not easy for them to work shifts in the company or join the whole class. Let's be kind to others, less abusive and more tolerant when communicating. People will also try to solve problems for us.