What does People's Daily say about bad reviews being retaliated at home?

The People's Daily commented that bad reviews were retaliated at home. The People's Daily incisively commented that relevant platforms need to earnestly fulfill their obligations, rather than blindly? Squeeze? It is necessary to handle the disputes between the two sides fairly and fairly, and judge the communication and dialogue between the rider and the customer more rationally. It doesn't mean that customers will directly punish riders if they have bad reviews, nor will they ignore the normal needs of customers because riders have paid the fruits of their labor.

Recently, after a customer ordered a takeaway on a takeaway platform, he didn't receive a call from the takeaway brother for some personal reasons. She checked the order status, showed that the order had been signed, and then called the takeaway brother to ask about the takeaway. The takeaway brother said that I have already delivered it to you once, but because of your own reasons, I couldn't deliver it, so I need to sell your takeaway to you in the future. The customer felt that the attitude of the takeaway brother was particularly bad, so he gave it to the takeaway brother on the platform.

At noon the next day, when she was at home, she found someone knocking at the door. It turned out that because she gave a bad review, the little brother bought outside? Come to the door and make sense? When he comes, he threatens the customer. If he doesn't cancel the bad review, how can he retaliate against the customer? The customer finally handled the alarm rationally and protected his personal safety well. Finally, the takeaway brother was detained and administrative punishment 10.

For this matter, you said that the takeaway brother is wrong. He did do something wrong. He was so excited. He shouldn't threaten customers. He should communicate calmly and determine the final solution. You said he was right. He did deliver takeout to customers. Because of the customer's own reasons, he didn't receive a phone call, so in the end, the customer didn't accept the takeaway. At this time, I personally feel that I need a platform to deal with it. Take-out is not delivered because of customers. If the customer gives a bad review to the takeaway brother, the platform should not punish him. After all, he has done what should be done. Even if he continues to send this takeaway in the future, he needs a platform or a customer to give a certain subsidy to the takeaway brother. He can't let others run for nothing.

As a customer, sometimes rationality is necessary. After all, life is not easy. Sometimes it may be a happy situation for everyone to give others more tolerance.

Therefore, the evaluation of the People's Daily is in place. The platform is a bridge between the customer and the takeaway brother, and the required functions must be available.