1. Check and update information: ensure the accuracy and completeness of user information. Log in to Know Your Account and check and update your personal information to ensure that all necessary fields are filled in and saved. Need to provide additional certification or documents, and follow the process of "know you".
2. Contact customer service: you can seek help through the official customer service channel of "Know You". You can call customer service, send an email or use the online customer service platform to contact them, explain the situation and seek solutions.