Then, construction standardization management is naturally a management system based on external standards (laws, regulations or other relevant rules) and internal standards (cultural concepts advocated by enterprises).
I. Requirements:
1, goal-oriented: standards must be goal-oriented, that is, products with the same quality can always be produced by following standards. So don't appear words and content that have nothing to do with the goal.
2. Explain the reason and result: for example, "Tighten the screws safely on the ground". This is a result, and it should be described how to tighten the screws. Another example is "the welding thickness should be 3 microns", which is a result and should be described as "the welding machine uses a current of 3.0A for 20 minutes to obtain a thickness of 3.0 microns".
3. Accuracy: Avoid abstraction: "Be careful when tightening screws". What's to be careful about? Such vague words are inappropriate.
4. Quantification-concreteness: Everyone who reads the standard must be able to explain the standard in the same way. In order to achieve this, more figures and figures should be used in the standard. For example, instead of the expression "dehydrated material", a more quantitative expression "use centrifuge A to rotate at 100+/-50rpm for 5-6 minutes" is used.
5. Reality: Standards must be realistic and operable. The operability of standards is very important. Poor operability is a common problem in many domestic enterprises. We can see operating procedures, equipment maintenance and other standards on the walls of many enterprise workshops. Let's compare the following two tables and feel what operability is.
Second, the process combing:
From the practice of enterprise standardization construction and innovation in recent years, there are some problems in the process of enterprise standard system construction, operation and upgrading: imperfect tools and methods restrict the management of standard system, revision and scrap; What employees need is only some standards or some terms of standards, and many standards are difficult to implement; It is difficult to dynamically adjust work standards with the implementation of posts; It is difficult to achieve effective coordination and continuous improvement in the "three major" standards of technical standards, management standards and work standards; It is difficult to avoid the problem of "two skins" in standard implementation.
The implementation of eBPM (Excellent Process Management) solution of Boyang Consulting can solve the problems existing in the construction of traditional standard system. Based on the concept of "clear management, management and continuous optimization" of Boyang Consulting, this paper comprehensively combs the enterprise process, integrates the optimization system, organizational positions, business forms and other elements, constructs the enterprise standard system, and realizes the coordination of the "three major" standards. The main methods are summarized as follows:
1. Clarify the business status and lay the foundation for the construction of standard system.
Process system construction is the basis of standard system construction. According to the enterprise strategy, build a complete process architecture of the enterprise, introduce the ARIS process management platform, sort out the positions, roles, forms and other elements, and ensure that all process elements can be dynamically referenced and modified. Through the unified and standardized modeling method, the process links, work contents, division of responsibilities, management requirements and other contents are standardized to realize the description, operation, analysis and measurement of business processes.
Through the implementation of process factor analysis, enterprises can be assisted in system optimization, job optimization, process improvement and information system function improvement. For example, associating the system with the process can intuitively reflect whether the process is supported by the system, as well as the requirements of different systems for the same process and different system terms for the same business link. Through quantitative and qualitative analysis, it can help business people find problems such as system conflict, lack and duplication.
2. Clarify the relationship between work and process, and lay the foundation for the automatic generation of work standards.
In order to realize the coordination, dynamic and convenient adjustment among organizations, posts and businesses, and form a relatively stable post work standard, eBPM process role system design scheme can be adopted. Through role design, the loose coupling management between process and organization is realized to ensure that the same process is applicable throughout the company. Through the matching of process roles and post responsibilities, the connection relationship between posts, permissions, roles and processes is established, which eliminates the influence of organizational and post changes on processes and effectively supports enterprise organizational change.
When the organizational structure and posts change, only the corresponding relationship between roles and posts is adjusted, and the management requirements are implemented in new posts through the post manual, which provides a basis for employees to carry out business and effectively solves the problem of "several sheets of paper" in employees' hands.
3. Implement end-to-end process optimization to enhance the core business competitiveness of enterprises.
Local optimization is not necessarily a global optimization. On the basis of combing the optimization process, it is necessary to comb the end-to-end process across departments for the core business of the enterprise. Connect the last-level process through the interface, and find and solve the process breakpoint problem by analyzing the interface relationship, location configuration, document flow direction, etc. On this basis, determine the key business control points, formulate control measures, optimize processes and management requirements, eliminate professional and hierarchical barriers, and enhance the core business competitiveness of enterprises.
4. Establish enterprise standard system based on process system.
The high integration of standards and business is the foundation of standards landing. Through the implementation of eBPM system, standard and process integration solution, unstructured system and standard documents can be transformed into structured data, and the management of system and standard content can be realized on ARIS platform. By matching systems, standards and processes, the "three major" standards can be coordinated based on processes.
The process manual contains all the requirements needed to implement the process. Writing management standards based on process manuals can ensure the integration of management standards and business, and realize the transformation and promotion of the system to management standards. The work manual contains all the requirements related to the work. It can be automatically converted into post standards through the process management platform, which ensures that post standards are the basis for post business execution and assessment, and can be adjusted conveniently and dynamically with the changes of posts and businesses.
5. Ensure the implementation of standards by integrating multiple management systems.
Based on process carding, risk system and control system can be established. On the basis of defining the business process system, identify enterprise risks, match risk points, control measures and processes, implement risk control awareness in business execution, effectively prevent operational risks and legal risks, and improve the level of corporate governance according to law.
Based on process carding, a process performance system can be established. Implement process performance appraisal, refine the evaluation of the final result to the formation process, promote the change of performance management to the evaluation method of paying equal attention to work process and results, enhance the objectivity and scientificity of evaluation, and realize the common development of employees and enterprises.
Based on process carding, we can establish a key performance monitoring and analysis system, collect key business data, track the implementation of key business processes, find operational bottlenecks, continuously optimize and improve business processes, and enhance the overall operational efficiency of enterprises.
In short, on the basis of process carding, the enterprise standard system construction will be carried out, and the process coordination and dynamic management of the "three big" standards will be realized by establishing the relationship between processes, standards and posts, and the standards will be promoted. Based on process management, unified management of systems such as system, standard, risk control and performance can promote the mutual integration, interdependence and collaborative improvement of different management systems and effectively improve the management level of enterprises.