1. service hotline 12345 is a comprehensive service platform set up by the provincial government to unblock the channels for people to appeal. If you have any questions, please call 12345. Zhong Runzhi, deputy secretary-general of the general office of the provincial government, said that in principle, it must be completed within 20 days. If it cannot be solved in more than 20 days, it should be explained to the people within 20 days.
Second, the platform operator will form an acceptance form after receiving calls from the masses. Calls that can answer people's questions immediately are handled immediately, and problems that cannot be answered immediately are made into work orders and transferred to member units for handling. There will be a time limit for this process, and the unit needs to give the masses an answer immediately after completion. The hotline also needs to evaluate and evaluate the satisfaction of the masses, and finally record this situation. "Since the hotline 12345 was opened, we have received more than 60,000 complaints and inquiries. We demand that mass emergencies and mass incidents be resolved immediately. General inquiries should be answered immediately and complaints should be answered within 20 hours. " In other cases, it is necessary to feedback the acceptance and completion time of the accepting unit to the masses within three working days. In principle, it must be settled within 20 days. Things that cannot be settled in more than 20 days should be explained to the masses within 20 days. "But according to the current handling situation, most things have been solved by the masses in less than 20 days."